KMWorld Selects Astute Solutions for 100 Companies That Matter In Knowledge Management

Business Wire, March 3, 2008

COLUMBUS, Ohio -- Leading the charge to help consumer-focused companies differentiate through service excellence, Astute Solutions (www.astutesolutions.com) today announced it was selected by KMWorld for its eighth annual listing of 100 Companies that Matter In Knowledge Management. The list is compiled by knowledge management practitioners, theorists, analysts, vendors and their customers and colleagues.

"We have long held that the true essence of knowledge management is an attitude, a single-minded commitment to improvement. And companies on our list simply must emphasize an abiding determination to serve their most important constituency: their customers," said Hugh McKellar, editor in chief, KMWorld. "They must also show agile innovation combined with a full understanding of the forces that affect, and will affect, their customers."

Astute Solutions' RealDialog[TM] is an interactive knowledge management and self-service solution for Web site visitors, contact center agents, employees and partners. Through advanced linguistic processing and natural language understanding, it enables end users to phrase their questions any way they choose to receive accurate information about products, services and policies.

Providing sophisticated conversational agent capabilities, RealDialog engages users in rich dialogs to uncover their needs, and respond to them with precise and personalized responses - including direct text responses, multimedia, and data retrieved from other systems. All the while, the solution captures end users' questions and feedback, to provide valuable insight into their needs and extensive reporting throughout the enterprise.

"At Astute Solutions, our objective is to enable companies to deliver service excellence across all channels with the least amount of cost and complexity," said the company's President and CEO, Joseph Sanda. "We accomplish this by providing the advanced technology and functionality necessary to build sustainable knowledge. Our complete solutions set drives, among many other things, an exceptional user experience, multi-channel agent success, and overall cost reductions. We're honored that KMWorld has recognized our progress."

Companies using Astute Solutions' RealDialog[TM] have achieved high user/customer satisfaction ratings, reduced overall interaction costs, and reduced inbound service and support contact volumes. Their employees are more productive with current information at their fingertips, and can resolve complex issues quickly. Valuable insights captured impact all areas of the enterprise.

Furthermore, distinct learning capabilities and ease of maintenance make RealDialog the most cost-effective solution of its kind. Its benefits extend throughout the enterprise. Among its extensive capabilities, RealDialog:

* Serves as a single solution for disseminating information to customers, agents, employees and partners.

* Provides extreme flexibility to accommodate company and customer changes, while maintaining a low cost of ownership.

* Provides insight that fuels cross selling and revenue generation efforts.

This announcement follows the recent expansion the RealDialog[TM] product family with the launch of RealDialog[TM] Agent Assist. The solution enables contact center agents to quickly deliver consistent, accurate, and personalized responses. It is capable of addressing issues and questions of varying degrees of complexity in a conversational manner.

About Astute Solutions

Through its award-winning contact center automation, customer relationship management and knowledge management solutions, Astute Solutions enables consumer-focused companies to differentiate through service excellence. Its ePowerCenter[TM] and RealDialog(TM) solutions solve day-to-day interaction challenges and enable high quality customer experiences across all touch points. These solutions optimize operations through immediate, actionable feedback, while meeting the complex technical requirements of the enterprise. Astute Solutions' Global 1000 customers include: McDonald's, British Airways, Levi Strauss & Co., L'Oreal USA, Scott's, GlaxoSmithKline, Abbott Labs, and Dunkin' Brands. For further details, visit www.astutesolutions.com or call (877) 769-3750.

About KMWorld

The leading information provider serving the Knowledge, Document and Content Management systems market, KMWorld informs more than 50,000 subscribers about the components and processes - and subsequent success stories - that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc.