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Business Services Industry

Satyam Extends Software AG Partnership with New Auto Insurance Claims Processing Framework

Business Wire, March 6, 2008

* New process frameworks capitalize on the flexibility of the webMethods SOA/BPM suite to accelerate the development of customer-specific solutions

* Satyam-Software AG partnership also targets manufacturing and telecom segments

* Satyam maintains one of the world's largest Software AG Centers of Excellence with over three hundred trained consultants

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HANNOVER, Germany -- Software AG, a global leader in business infrastructure software, and Satyam Computer Services Limited (NYSE:SAY), a leading global consulting and IT services company, today announced the immediate availability of a new process framework for insurers. Property & casualty insurers can utilize this process framework developed by Satyam in conjunction with the webMethods suite from Software AG to create turnkey, customized solutions for auto insurance claims processing. These solutions can be used by insurers to streamline workflow and improve utilization, automate core tasks and claims resolution, and to monitor and enforce business and regulatory compliance.

Satyam maintains one of the world's largest Software AG Centers of Excellence with over three hundred trained consultants and is a recognized innovator in the use of Software AG technology. Under the two companies' global partnership, Satyam is working to develop a series of process frameworks for Software AG's webMethods suite, including the Auto Insurance Claims Processing framework being released today. Each process framework builds upon the flexibility offered by Software AG's service-oriented architecture (SOA) and business process management (BPM) technology to best address industry or company-specific requirements.

"Our clients have benefited greatly from our deep partnership with Software AG. By combining their top-ranked technology with our leadership in consulting and IT services, we've been able to craft innovative and cost-effective solutions for driving their businesses forward," said Joseph Lagioia, Global Head, Consulting and Enterprise Solutions at Satyam. "Recently, we extended this partnership to fully capitalize on the potential of SOA and BPM. Our process frameworks allow us to encapsulate the proven best practices that we've gained from thousands of engagements spanning a number of industries into a more flexible, adaptable and cost-effective delivery model. As a result, industry-leading performance is now more readily accessible to our global customer base."

Satyam's Auto Insurance Claims Processing Framework Helps Insurers Differentiate Themselves Faster

Claims processing is viewed as the 'moment of truth' in which insurers need to demonstrate the value of their services to customers or risk losing them forever. Furthermore, research firm Gartner finds in a recent report that "[c]onsumers increasingly require personal lines property and casualty insurers to think and act small, treating them as if they're individuals and not just part of the mass market. Consumers want a claims process that's much faster, more intuitive and more convenient".1 Finally, increasing competitive and regulatory pressures are driving insurers to update their service offerings on a more frequent basis.

This new process framework encompasses all of the artifacts needed to transform the Software AG webMethods suite into a complete, end-to-end solution for auto insurance claims processing. It includes service interfaces, process models, business rules and Key Performance Indicators (KPIs) definitions. By combining established industry best practices with the flexibility of a comprehensive SOA/BPM product suite, the Auto Insurance Claims Processing framework can be used to deliver more personalized customer service and to streamline fulfillment across multiple channels. Specific benefits include single customer view for faster, better-informed decision-making; greater operational efficiency, accuracy and speed due to the automation of key process steps and tasks; and enforced compliance with established business rules with full auditability for all transactions. From an IT perspective, use of previously tested and configured components accelerates development, improves performance and reliability, and minimizes subsequent change management and maintenance requirements.

"With nearly forty years of continuous service, the insurance market is one of the largest and most important sectors for Software AG. Our partnership with Satyam builds upon this foundation to provide our customers with improved competitiveness and faster payback," said Arnold Huffman, senior vice president, Strategic Business Solutions & Business Development, Software AG. "By automating and managing the end-to-end process, our technology addresses the speed and accuracy requirements of claims processing as they are critical drivers of both customer loyalty and corporate profitability for insurers. Building upon the flexibility of our process frameworks and our underlying service-oriented architecture, insurers can also differentiate themselves on the basis of the pace and efficiency that they can deploy new customer offerings."

Business Services Industry

Satyam Extends Software AG Partnership with New Auto Insurance Claims Processing Framework

Business Wire, March 6, 2008

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