Envision Announces 2008 Annual Customer Forum

Business Wire, May 14, 2008

International Customer Forum to Include Sessions from Industry Trendsetters Costco Wholesale, Southwest Airlines, Tiffany & Co., Blue Cross Blue Shield of Nebraska and More

SEATTLE -- Envision Telephony, Inc., a leading global provider of software solutions for the contact center and the enterprise, announced today that the company's annual Customer Forum will be held from July 14 to 16, 2008, at the Sheraton Seattle. The Envision Customer Forum is held annually to provide an opportunity for Envision customers to network, share best practices, and understand how others are improving enterprise performance and delivering legendary experiences using the voice of their customers.

The 2008 Customer Forum features presentations from Envision customers including Costco Wholesale, Southwest Airlines, Tiffany & Co., Blue Cross Blue Shield of Nebraska and others, who have all developed innovative ways to deliver consistently extraordinary customer experiences by leveraging Envision workforce optimization solutions. Renowned speaker Nolan Burris will present a keynote speech on "The Power of WOW!" The forum also includes interactive workshops and panel discussions enabling Envision customers to:

* Share successes and challenges with peers, while learning new ways to optimize performance.

* Discover how to use business intelligence, analytics and other contact center technology solutions to improve customer satisfaction and retention.

* Optimize contact center performance using the latest workforce management strategies and solutions.

* Learn the latest tips, tools and trends for improving agent effectiveness.

"This year's Envision Customer Forum will be highlighted by prominent speakers, focused networking sessions, and expanded business and technical tracks, all designed to give our customers access to the latest best practices related to the contact center, as well as empower them to further use and increase their return on Envision solutions," said Rodney Kuhn, Envision CEO. "The event has consistently proven to be an immensely valuable experience for our customers, as evidenced by the many return attendees each year, and provides Envision with a fantastic opportunity to 'practice what we preach' in terms of leveraging 'the voice of our customers' to ensure that our solutions are evolving to meet their changing and constantly expanding business needs."

Envision Conference Registration

Registration is available online at http://www.envisioninc.com/forum.> About Envision

Envision Telephony, Inc. is a global, award-winning provider of software and services that improve performance from the contact center to the enterprise. The company's flexible, integrated solutions enable customers to consistently deliver legendary customer experiences by improving agent, contact center and enterprise performance. Envision's software includes analytics, performance management, workforce management and Click2Coach([R]) (composed of Envision Quality Monitoring[TM] and Envision eLearning[TM]). The company's solutions are deployed across thousands of desktops in both a telephony and a back-office environment. Envision offers business consulting, implementation, training and support services using a proven, ROI-driven methodology that delivers rapid and reliable results. More information can be found at http://www.envisioninc.com.

Click2Coach is a registered trademark, and Envision eLearning, Envision Quality Monitoring and the Envision Telephony logo are trademarks of Envision Telephony, Inc.