AMC Technology Announces It Has Achieved Certification from SAP on Seven Additional Connectors

Business Wire,  May 14, 2008  

Tags: SAP AG

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RICHMOND, Va. -- AMC Technology, L.L.C., a provider of multi-channel interaction management solutions for contact centers, announced today that seven additional Connectors for its MCIS[TM] 5.2 product recently achieved "Certified for SAP NetWeaver[R]" status from SAP AG for the interaction center capabilities integrated with the SAP[R] Customer Relationship Management (SAP CRM) application.

The recently certified connectors include six connectors that integrate with SAP CRM via the SAP integrated communications interface: AMC Telephony Connector for Cisco ICM 5.2, AMC Telephony Connector for Envox CT Connect 5.2, AMC Telephony Connector for AES 5.2, AMC Telephony Connector for AIC 5.2, AMC Telephony Connector for Nortel CCT 5.2 and AMC MCIS WebChat 5.2. Also certified is the AMC MCIS Telephony Channel 5.2 connector that integrates with SAP CRM via the SAPphone interface.

"Achieving this latest round of certified integration with SAP solutions demonstrates our continued dedication to support SAP solutions and our customer base," stated Anthony X. Uliano, President/CTO, AMC Technology. "Our partnerships with Aspect, Avaya, Cisco, Envox and Nortel have also been strong, and we will continue to develop products that will enhance the CRM experience."

These seven newly achieved certifications come as part of a long line of certifications for AMC products. This ongoing commitment to achieving certified integration with SAP solutions means that AMC's Connectors provide seamless integration across a variety of CTI platforms, giving customers strong choices for their CRM and call center integration needs.

About AMC Technology

AMC Technology, L.L.C. is a leading provider of telephony and multi-channel CRM integration. Founded in 1995, AMC Technology is listed as one of the Inc. 500 fastest-growing private companies in the U.S. Used every day by thousands of call center agents around the globe, AMC's pre-packaged MCIS[TM] product is certified against leading CRM applications from vendors such as SAP, Oracle Siebel and PeopleSoft CRM, Salesforce.com, and Microsoft and leading contact center solutions such as Aspect, Avaya, Cisco and Nortel. Please visit www.amctechnology.com, contact sales@amctechnology.com or call +1 (804) 327-0170.

SAP, SAP NetWeaver and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.

All other product and service names mentioned are the trademarks of their respective companies.

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