Cablecom Implements Customer-Centric Management and Service Fulfillment with NetCracker

Business Wire,  May 20, 2008  

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Order Processing Time Reduced to Minutes & Service Level Agreements Managed for Business Customers

WALTHAM, Mass. -- NetCracker Technology announced today that cablecom has implemented NetCracker's Service Fulfillment and Assurance solutions for its Business-to-Business (B2B) offerings. NetCracker's solution enables cablecom to improve customer experience and loyalty through rapid order processing and managed Service Level Agreements. The implementation replaces cablecom's existing COTS B2B inventory system. Cablecom's recent implementation adds to the expanding base of cable operator customers who are achieving business benefits with NetCracker's innovative solutions.

Cablecom is the largest cable network operator in Switzerland and offers cable television, broadband Internet access, and mobile and fixed network telephony services. The company provides digital television service, high speed Internet, and digital voice to over 1.5 million consumer customers. Cablecom is unique among cable operators in its focus on business customers in addition to its traditional mass market offerings. For business customers, Cablecom provides voice, data, and value-added services and has successfully competed against telecom operators. Cablecom is a national subsidiary of UPC Broadband, the European cable network group of Liberty Global Inc.

"NetCracker's solution lets us know which customers are impacted by network failures and proactively manage their Service Level Agreements," said Mitat Kizilelma, cablecom Head of Operations. "NetCracker's ability to provide end-to-end correlation between customers, their services, and the network elements they use allows us to offer high quality, SLA-based services to our business customers."

Cablecom acquired NetCracker's Service Inventory, Network Inventory, Service Provisioning & Activation, Discovery & Reconciliation, and Customer Impact Analysis modules, all supported by NetCracker Framework.

"The Cable industry is undergoing rapid transformation with the introduction of multi-play services and is successfully expanding into what were previously considered non-traditional market segments. Cablecom leads the industry in providing one of the highest levels of service quality and service experience," said Andrew Feinberg, NetCracker's President and CEO. "We are proud to be their strategic supplier, contributing to their innovation and rapid growth."

NetCracker's Service Assurance functionality provides service correlation, impact analysis, and maintenance lifecycle and change management tracking. In addition, NetCracker provides logical and physical Resource Inventory management for cablecom's major network topologies, as well as detailed service layer models and documentation for complex B2B customer offerings. The platform is fully integrated with legacy and next generation systems to provide an end-to-end design and provisioning service.

About NetCracker Technology

NetCracker Technology is the leading global Solution Company enabling Service Providers to deliver rapidly and manage effectively convergent and content-rich offerings. NetCracker delivers service and resource management through its software and implementation expertise. NetCracker's portfolio includes a comprehensive suite of product modules as well as specialized vertical solutions (such as Triple Play), all pre-integrated with the NetCracker Framework. Founded in 1993, NetCracker Technology is headquartered in Waltham, MA, and can be reached at +1-781-419-3300 or www.NetCracker.com.

NetCracker is a registered trademark of NetCracker Technology Corp. All other company or product names mentioned in this press release may be trademarks or registered trademarks of the respective companies with which they are associated.

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