Major Bank Selects Glowpoint Services to Enable Enhanced Video Programs

Business Wire, May 20, 2008

Signs Agreement to Help Customer Reduce Costs and Increase Productivity

HILLSIDE, N.J. -- Glowpoint, Inc. (OTC BB: GLOW), a premiere, IP-based managed video communications services provider, announced today that it is has been selected by one of the world's largest financial institutions to help expand the use of video communications by its employees and executives through a complete video adoption program. The video adoption program, covering 25 conference rooms around the country, is part of an overall three year Master Services Agreement (MSA) recently signed by the two companies. The MSA outlines a host of video services to be purchased by the customer and combines a full range of Glowpoint's unique services, including:

* Managed Video Network service

* VNOC support for traditional HD video conferencing and desktop video

* Professional service, and training and adoption programs

* Gateway services for private (Business to Business) and Public (Internet and ISDN) connectivity

* HD Multi-point on demand conferencing

With customers supported in 1,200 cities in more than 35 countries around the world, Glowpoint has extensive experience supporting companies as they expand their use of video communications. Glowpoint's turnkey managed services for video go beyond the support of the video systems by providing training and adoption programs specifically tailored to each organization. The company expects revenue from the services covered under the MSA to exceed $60K per month as the new rooms come online over the next few months.

Several business applications are part of the agreement's scope, including:

Corporate communication - Video will be extended throughout corporate conference rooms for daily use for internal and external communications.

Video banking - The Video Call Center program, which has already been piloted by the bank, uses Glowpoint's Customer Connect(TM) product and allows for video to be integrated into call center technologies and will now be expanded to additional call centers and integrated into more local banks.

Business to Business "virtual hallway" - A live 24/7 video connection will be further utilized by software development teams working in India and the U.S. for enhanced collaboration capabilities.

Joe Laezza, Glowpoint's COO, said, "We are excited to have been selected for this unprecedented opportunity and look forward to driving the adoption of video communications for this and other clients around the world. Glowpoint is a unique service provider with an unmatched blend of capabilities in IP Network Engineering, Video Engineering, Application Development, and Telecommunications Operations that enable us to be selected for extremely high profile engagements where video has become a "mission critical" application."

About Glowpoint

Glowpoint, Inc. (OTC:GLOW), is a premiere, IP-based managed video communications services provider. Glowpoint is innovating video communications with services supporting traditional video conferencing, Telepresence VNOC, Broadcast Content Acquisition & Delivery, and Call Center Applications. Glowpoint's services are delivered over a robust, video-centric network that reaches around the world and serves clients ranging from Fortune 100 enterprises and leading broadcast networks to SMB markets. Glowpoint is headquartered in Hillside, New Jersey. To learn more, visit www.glowpoint.com.

The statements contained herein, other than historical information, are or may be deemed to be forward-looking statements and involve factors, risks, and uncertainties that may cause actual results in future periods to differ materially from such statements. These factors, risks, and uncertainties include market acceptance and availability of new video communication services; the nonexclusive and terminable-at-will nature of sales agent agreements; rapid technological change affecting demand for our services; competition from other video communications service providers; and the availability of sufficient financial resources to enable us to expand our operations, as well as other risks detailed from time to time in our filings with the Securities and Exchange Commission.