Business Services Industry
NMS Communications and tele-apps to Bring Video and Voice Services to UAE Customers
Business Wire, May 21, 2008
Strategic Partnership to Address Customer Demand for Call Center and Telco Subscriber Applications Built on NMS Open Access and Vision Products and Sold by tele-apps
FRAMINGHAM, Mass. -- Telecommunications services platform provider NMS Communications has partnered with regional value-added services provider tele-apps to meet customer demand for new voice and video services in EMEA, NMS announced today. tele-apps will sell revenue-generating customer contact center services such as interactive voice response (IVR) and ringback tones built on NMS platforms to operators and enterprises throughout the region.
Headquartered in Australia with new offices in the U.K. and the United Arab Emirates, tele-apps provides a broad range of services that enable customers such as financial institutions, utilities and service providers to deploy contact centers that drive sales, streamline customer service and strengthen customer relationships. The company's expertise is in delivering IVR, computer telephony integration (CTI), call center workforce management, customer interaction management, session initiation protocol (SIP) and VoiceXML applications. Partnering with NMS Communications as a member of the NMS Partner Network will ensure tele-apps builds dependable, easily scalable voice and video value-added services that meet the demands of both operators and enterprises.
"We're leveraging our call center service creation expertise to deliver high-value video and voice services to key telcos and organizations in the Middle East," said Ramaswamy Nagarajan, regional head of tele-apps Middle East. "NMS platforms have the functionality, pedigree and ease of use to let us develop creative services quickly and effectively, that will help our customers better compete in their markets."
tele-apps will use the NMS Open Access[TM] media processing and signaling products and the NMS Vision media gateway and signaling server solutions to develop a broad range of services including video short message service (SMS) and dialer systems that provide automated dialing for telemarketing and sales.
Open Access products are open, scalable, high-density building blocks that give developers the processing power and capacity needed to quickly develop a fast-growing set of current and next-generation services. The Vision family of servers and gateways enables service providers to create a broad range of converged multimedia applications including ringback, prepaid calling, network conferencing, mobile Centrex and multimedia blogging.
"Demand for personalization among subscribers and automation from corporate call centers is rapidly increasing in the Middle East, and in the United Arab Emirates in particular," said Jamie Warter, vice president of marketing at NMS Communications. "tele-apps is in a strategic position to capitalize on that opportunity while also growing sales of NMS platforms in the region."
The NMS Partner Network is a worldwide community of value-added channel and technology partners working together to further the development and adoption of both traditional and new value-added services such as voice mail, audio conferencing and interactive voice response systems to ringback tones, voice SMS, and interactive mobile video. To learn more about the NMS Partner Network or apply for membership, visit http://www.nmscommunications.com/DevPlatforms/Partners/default.htm.
> About tele-appstele-apps is one the fastest growing enterprise service providers focusing on video, voice and data solution for both the enterprise and network
markets. With offices in the Middle East, UK and Australia and development centers in the U.K. and India, tele-apps focuses on dynamic, leading-edge technologies and service methodologies to drive service usage and increase revenues. For more information, visit www.tele-apps.com.
About NMS Communications
NMS Communications, a division of NMS Communications Corporation (NASDAQ: NMSS), provides enabling technology and tools for the rapid development and deployment of value-added services on mobile and converged networks. From traditional voice mail and interactive voice response systems to ringback tones, voice SMS, and interactive mobile video, NMS platforms are used around the world as the foundation for a wide range of revenue-generating video, voice and data applications. Visit www.nmscommunications.com for more information.
NMS Communications is a trademark of NMS Communications Corporation. All other brand or product names may be trademarks or registered trademarks of their respective holders.
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