MedSolutions' Call Center Operation Achieves J.D. Power and Associates Recognition of Service Excellence for Second Consecutive Year

Business Wire, May 5, 2008

NASHVILLE, Tenn. & WESTLAKE VILLAGE, Calif. -- MedSolutions, providing radiology management services for 20 million individuals nationwide, announces that it has been recognized for the second consecutive year for "An Outstanding Customer Service Experience" under the esteemed J.D. Power and Associates Certified Call Center Program (SM). MedSolutions was the first and currently the only radiology management companies to be recognized with this distinguished award, an outstanding achievement in light of the fact that there are 75,000 call centers in North America and to date only 40 have been certified with this award.

"Our call center exemplifies the highest professional standards, with professional first-level responders, and specialist reviewers including registered nurses as well as medical directors who are actively practicing physicians and currently board certified in an area of clinical pertinence to the review request," says Chris Crabtree, vice president of operations. "With increased Web technology improvements, we are currently expecting 40 percent of our volume to be coming through our web site, and have made improved efficiencies to lower our call volume, improve customer satisfaction, and increase turn around times on our cases."

J.D. Power and Associates certified the operations division both in Tennessee and Florida, following an exhaustive external audit which involved an independent third party satisfaction survey assessing customer ratings for MedSolutions' courtesy, knowledge, and concern for customer needs. Auditors also examined policies and procedures for each call, evaluating MedSolutions' commitment to enhancing the customer experience and confirming its delivery of world class services. MedSolutions call center operations handle about 2,840,920 calls annually from more than 200,000 physicians nationwide.

"Every member of the MedSolutions organization was honored to receive this esteemed award last year, and we are again gratified by this recognition," states Curt Thorne, CEO of MedSolutions. "This distinction is testament to our dedication to meeting customer expectations for service."

Thorne points to MedSolutions' track record in exceeding a national benchmark for call center satisfaction.

"This independent and unprecedented validation of our dedication to excellence in radiology management again punctuates MedSolutions' position as an ideal partner to the nation's leading healthcare payers and government programs," says Thorne.

To attain the certification, MedSolutions also passed a detailed audit of its recruiting, training, employee incentives, management roles and responsibilities, and quality assurance capabilities. A call center must perform within the top 20 percent of customer service for all call centers nationwide, based upon J.D. Power and Associates' cross-industry customer satisfaction research.

About MedSolutions

MedSolutions specializes in managing radiology services for national and regional health plans as well as federal and state government agencies, maintaining management contracts for nearly 25 million individuals nationwide. The company leverages sophisticated analytics, personalized call center operations and extensive radiology care management experience to provide the most innovative, cost-effective radiology management solutions in the industry. Visit www.medsolutions.com.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from million of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies

Founded in 1888, The McGraw-Hill Companies is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor's, McGraw-Hill Education, Business Week and J.D. Power and Associates. The Corporation has more than 290 offices in 38 countries. Sales in 2005 were $6.0 billion. Additional information is available at http://www.mcgraw-hill.com.