Gaylord Entertainment Implements RedPrairie's Workforce Management and Performance Management Solutions

Business Wire, May 7, 2008

Leading hospitality and entertainment company optimizes 10,000 employees and gains insight with business analytics tool

MILWAUKEE -- RedPrairie Corporation, a leading consumer driven optimization company, announced today that leading hospitality and entertainment company, Gaylord Entertainment, has implemented RedPrairie's Workforce Management and Performance Management solutions. Workforce Management will provide state-of-the-art scheduling technology to help manage Gaylord's 10,000-plus employees spread across multiple properties. The Performance Management solution provides analytical monitoring and reporting tools for fast, actionable decision making. Both solutions provide information to corporate personnel and to individual property managers.

In 2007, Gaylord implemented RedPrairie's Workforce Management application for e-learning and schedule optimization. The software helps Gaylord assess labor needs and schedule employees across multiple divisions at its four hotel properties. RedPrairie's Workforce Management application provides time and attendance, forecasting, e-learning and optimized labor scheduling, ensuring that the right people with the right skill sets are in place at the right time.

In March 2008, Gaylord implemented RedPrairie's Performance Management solution. Performance Management is a web-based analytical solution that monitors, analyzes and reports on key performance indicators that drive an organization's success.

"Gaylord uses a wide variety of metrics to monitor scheduling performance throughout its resort properties. Displaying these metrics and the labor associated with them is of the utmost importance to Gaylord executives and serve as the company's key business indicators. In less than three weeks we implemented RedPrairie Performance Management, giving Gaylord the tools to analyze data and create meaningful reports to assist with strategic business decisions," said Mike Mayoras, CEO for RedPrairie.

"RedPrairie's Performance Management solution gives us the ability to adapt quickly and focus on areas of opportunity within our business. It allows us to better monitor our planned business volumes to ensure our leaders are reacting to business changes in a timely manner. Having the right STARS (employees) in the right place at the right time will ultimately lead to higher service levels for our guests and higher STAR satisfaction. This tool also enables us to analyze labor information at a granular level with incredible speed, allowing us to quickly determine areas with cost-saving opportunities," said Greg Ashley, vice president of operations analysis for Gaylord Entertainment.

RedPrairie's web-enabled Workforce Management application includes innovative features that leverage RedPrairie's full labor optimization suite, including: time and attendance, business forecasting, labor-demand planning, automated optimized scheduling, associate self service, dashboards with configurable alerts and computer-based training. The solution takes advantage of the scalability of Microsoft SQL Server to handle multiple simultaneous transactions.

RedPrairie's Performance Management uses powerful web-based visual dashboards that can be delivered to individuals based on their organizational role and location. Performance Management includes OLAP analysis that integrates with Microsoft Office Excel 2007 for fast, easy to use, ad hoc reporting.

"Today's hospitality companies must schedule resources and capability at the right time in order to meet the demands of increasingly sophisticated customers," said Bill Gonzalez, general manager of worldwide retail and hospitality at Microsoft Corp. "RedPrairie's Performance Management solution enables Selling, General and Administrative expense (SG&A) optimization while meeting customers' service-level requirements. The intuitive user interface allows for reduced time for employees to learn the performance management application. This combination allows for profit maximization, loyal customers and productive employees."

About Gaylord Entertainment

Gaylord Entertainment (NYSE: GET), a leading hospitality and entertainment company based in Nashville, Tenn., owns and operates Gaylord Hotels (www.gaylordhotels.com), its network of upscale, meetings-focused resorts and the Grand Ole Opry (www.opry.com), the weekly showcase of country music's finest performers for more than 80 consecutive years. The Company's entertainment brands and properties include the Radisson Hotel Opryland, Ryman Auditorium, General Jackson Showboat, Gaylord Springs Golf Links, Wildhorse Saloon, and WSM-AM. For more information about the Company, visit www.GaylordEntertainment.com.

About RedPrairie Corporation

RedPrairie is a world leading consumer driven optimization company. Built on an advanced Service Oriented Architecture (SOA) developed over the past 15 years, the RedPrairie integrated suite of solutions offers on-demand capabilities to over 32,000 sites worldwide for many of the world's largest companies.