Top Industry Leaders to Take Stage at 2008 TowerGroup Annual Conference
NEEDHAM, Mass. -- In continuing its tradition as a top venue for sharing insights on the major issues facing the global financial services industry, TowerGroup today announced that it will host two industry panel discussions at its upcoming 2008 Annual Conference. These sessions will compliment the over 30 strategic presentations led by TowerGroup research analysts. Themed, "Charting Your Course for Success," the event, which will be held from May 28 to 30, 2008, at Westin Boston Waterfront Hotel in Boston, Mass., will delve deep into the market mandates of the retail consumer and wholesale client management; unearth new opportunities for developing markets; and debate the practical realities of emerging technologies.
On Wednesday, May 28, 2008, the mobile banking and payments panel, titled "Consumer-Facing Mobile Banking and Payments: Strategies and Challenge" will highlight what mobile products banks are currently investing in, what type of consumers are using these services and where this evolving market is headed. Led by TowerGroup chief analyst Bob Egan, the session will cover the mobile banking arena, including mobile bill payment, peer-to-peer payment, Telco billable and third party purchases. The participating panelists include:
* Doug Brown Senior Vice President, E-Commerce Product Development Bank of America
* Steven Kietz Executive Vice President, Global Growth Ventures and Innovation Citigroup
* Kevin Morrison AVP, Financial Product Development H&R Block
TowerGroup's second panel, titled "Growing the Business Organically -- Successful Financial Institutions Tell All" will focus on customer management initiatives resulting from strong organic growth within financial services institutions. Led by Rodney Nelsestuen, a senior analyst in TowerGroup's Financial Services Strategies & IT Investments practice, the panel of executives will discuss how they have successfully sustained and grown relationships with their customer base through focused but varied approaches to customer engagement, customer experience, and customer satisfaction.
The executives participating in this panel include:
* Adrian Hopkins
Senior Manager, Business Process Optimization and Quality Management
TD Bank Financial Group
Toronto, Canada
* Randy Lee
VP, Information Technology Manager
Encore Bank
Houston, Texas
* John Vohradsky
Executive Manager Operations
Community Alliance Credit Union Ltd
Wollongong, NSW, Australia
To learn more about the conference and/or register for the event please visit the Conference home page.
A complimentary pass to the 2008 TowerGroup conference is available to qualified members of the media who contact Jorge Lavina at 917-595-3047 or jlavina@cooperkatz.com or Thea Linscott at 917-595-3061 or tlinscott@cooperkatz.com.
About TowerGroup: TowerGroup is the leading research and advisory services firm focused exclusively on the financial services industry. A respected source for trusted information and advice, TowerGroup brings many of the world's leading financial institutions, technology companies, and professional services firms a deeper understanding of the business and technology issues impacting their organizations. Headquartered near Boston in Needham, Massachusetts, and with offices in North America and Europe, TowerGroup serves a global client base. Visit www.towergroup.com for more information.
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