Independent Research Firm Recognizes Value of CompuCom Integrated Infrastructure Management Solution with Publication of New ROI Study

Business Wire, Sept 16, 2008

Total Economic Impact (TEI) and Potential Return on Investment (ROI) of CompuCom Solution Examined

DALLAS -- CompuCom Systems, Inc., a leading IT outsourcing company, announced the availability of a new commissioned study conducted by Forrester Consulting on behalf of CompuCom that examines the total economic impact and potential return on investment (ROI) enterprises may realize by engaging Integrated Infrastructure Management services (IIM) from CompuCom. The study, entitled "The Total Economic Impact of CompuCom Integrated Infrastructure Management Services at PSEG Services Corporation," is available as a free download at: http://www.compucom.com/company/whitepaper/register.aspx.> The commissioned study from Forrester Consulting illustrates the financial impact for New Jersey-based PSEG Services Corporation, a longstanding CompuCom client. The initial IIM project went live in October 2004 for more than 70 locations in which the Forrester study demonstrates three year cost savings for PSEG to be nearly $16 million.*

"CompuCom continues to approach us with best practices and recommendations for continuous improvement," explained PSEG Service Corporation's CIO. "A great example is when they suggested that one of our contracted SLAs wasn't providing greater business value, and that by moving it from 95% to 90% we found that it not only met our business requirements, but saved us both money. This is just one example. There are many others."

"Our unique IIM approach breaks through the complex issues of infrastructure management by combining an effective IT asset management life cycle, an efficient service delivery process, a world-class service desk, and a mutually beneficial relationship methodology," said John McKenna, Chief Services and Strategy Officer at CompuCom. "An IIM solution from CompuCom enables the formal metric and benchmarking of results to allow informed decisions to be made. As documented in the study from Forrester Consulting, we have several clients, including PSEG, who have seen material cost savings and productivity improvements by partnering with CompuCom in an IIM engagement," added McKenna.

More information about Forrester, an independent technology research company that focuses on technology's impact on business, is available at www.forrester.com.

About CompuCom Systems, Inc.

CompuCom is a leading IT outsourcing company that also provides application development, procurement and management of hardware and software. With

more than 20 years of IT experience, CompuCom employs more than 11,000 highly skilled associates who have earned more than 53,000 industry certifications company-wide. As experts in workplace services, CompuCom's unique Integrated Infrastructure Management (IIM) solution reduces costs, increases productivity and helps clients gain maximum value from information. For more information, visit www.CompuCom.com.

* "The Total Economic Impact of CompuCom Integrated Infrastructure Management Services" by J. North. Forrester Consulting, September 2008.