The Clemson University Tigers Attack IT Issues with Numara FootPrints

Business Wire, Sept 30, 2008

Renowned University Enrolls Numara Software for Campus-wide Help Desk Service Tool

TAMPA, Fla. -- Numara Software, Inc., a global leader in service management solutions for IT professionals, today announced that Clemson University, a public, coeducational, research university located in Clemson, South Carolina, has deployed Numara FootPrints across its campus to automate its help desk activities and assess campus IT needs for staff and students. Clemson currently enrolls more than 17,000 students and employs over 4,000 staff and faculty, all of whom can access Numara FootPrints, also known as TigerTracks on campus, and create work order tickets for facility and IT maintenance.

Clemson University is comprised of five colleges across a 17,000 acre campus. In order to serve the full spectrum of facilities - from resident housing to academic classrooms to human resources - and deliver a "total solution" for faculty and students, Clemson determined the need for a more formal process for managing its IT environment and a product that was scalable to meet the IT needs of the growing university. As Clemson moves up in the ranks of the nation's best universities, Clemson Computing and Information Technology (CCIT) has selected Numara Software solutions to continue to address the organization's IT and business requirements because of their flexibility and ability to let Clemson users track tickets from beginning to end.

"We were initially attracted by Numara FootPrints' ease of use and customization," said Tim Howard, TigerTracks project manager. "It was the obvious choice for Clemson because the product offers the extended flexibility and scalability we require, while providing us with a centralized platform to capture all of our IT-related activities."

To better serve student and faculty needs, Clemson is going to employ Numara FootPrints, a 100% web-based service desk solution, to enable the users to create and submit their own tickets, track the progress from beginning to end, better meet compliance requirements as an organization and realize significant cost savings.

"While we have only rolled out Numara FootPrints on July 31st, we are already seeing a great response from the students and staff," continued Tim Howard. "As the academic year progresses we are excited to adjust the system to fully meet our needs and make TigerTracks the go-to program for Clemson residents."

To learn more about Numara FootPrints please visit Numara Software's Web site: http://www.numarasoftware.com/FootPrints.asp.> About Numara Software Inc.

Serving over 50,000 customer sites worldwide, Numara Software is a global leader in providing practical software solutions for service management to IT professionals. From a single technician running a help desk to 1000 technicians managing a complex service desk, IT organizations of all sizes trust our award-winning solutions, featuring Numara Track-It! and Numara FootPrints, to track requests, automate workflows and support internal and external customers.

Unlike other complex, difficult-to-implement, and costly products, we offer robust, affordable and easy-to-use solutions that can be quickly deployed without disruption to your business. Our flexible solutions can be implemented right out of the box or configured to match your unique IT environment and business processes. They can also be leveraged to support non-IT operations, such as human resources and facilities, allowing you to optimize your investments in licensing, maintenance, training, and support.

We're passionate about helping people successfully manage their IT environments. Find out how we can help you by visiting: www.numarasoftware.com.