iET Solutions and Criston Offer Integrated IT Service Management and Risk and Security Management

Business Wire, Sept 8, 2008

Joint Offering Will Be Demonstrated at This Week's itSMF USA Fusion 08 Conference in San Francisco, CA

FRAMINGHAM, Mass. -- iET[R] Solutions, a leading provider of ITIL based IT Service Management (ITSM) software solutions and services, and Criston, a major international provider of overall IT and security management solutions, today announced the availability of a full lifecycle IT service management and risk and security management solution.

The integrated Criston and iET ITSM solution allows organizations to scan and identify risks to the environment, process incoming incidents, analyze and assess risks, develop and implement mitigation plans to remove risks and vulnerabilities, schedule and approve changes, and deploy changes to the IT environment.

"This partnership will provide customers with the ability to integrate iET Solutions' IT Service Management suite with Criston's PC lifecycle management and vulnerability management solutions," said Marc Vaillant, president and CEO, Criston. "This will result in increased infrastructure availability, better risk assessment, and overall value to the business."

"The seamless integration between iET ITSM and Criston's solutions will benefit customers who are looking to align their IT management processes with the delivery of IT services. Additional benefits include compliance with standards like ISO 20000 and 27000, which cover asset management, service mapping, and vulnerability lifecycle management," continued Vaillant.

Criston assists organizations in assessing and enforcing compliance through discovery, inventory, policy management, software and patch management, remote control and vulnerability management.

"This latest partnership supports iET Solutions' strategic plan to offer full lifecycle IT Service Management. Criston helps organizations know and understand the state of their IT infrastructure, manage changes, assess risks and remediate vulnerabilities to make sure the infrastructure is not only secure and available, but also compliant with relevant standards," said Michael Scheib, president and CEO, iET Solutions. "Together we offer companies the ability to manage, automate and continually improve their IT services while mitigating risk."

About Criston

Founded in 1997, Criston is the leading provider of IT & Security Management Solutions. Because security is an inseparable component of IT operations, Criston believes that "Securing IT starts by Managing IT". From this perspective, Criston gives organizations the means to understand the state of their IT infrastructure, assess risk, efficiently remediate vulnerabilities, and put controls and processes in place to make sure the infrastructure is secure, available and also compliant with relevant standards. With ten years experience, a large customer base worldwide, and offices in Japan, China, England, Germany and France, Criston's solution successfully aligns IT and security operations to business needs by providing an effective framework for the IT department.

About iET ITSM

iET Solutions provides a complete solution to the ITIL concept of aligning IT services in support of business objectives to maximize the return on IT investment. The configurability of the software enables it to be customized to a substantial degree without writing code. A developer's studio enables customization within a graphical environment. iET Solutions products, such as iET ITSM, iET CMDB Discovery, iET CMDB Intelligence, and iET Process Analyzer, combine fast and efficient service desk performance with the comprehensive back office management capabilities needed to continuously improve and optimize the IT infrastructure. Integrating the front office functions of incident and problem management with the back office functions of configuration, change and release management helps organizations gain control over the IT infrastructure and optimize its performance.

About iET Solutions

iET Solutions (www.iet-solutions.com) develops, markets, and supports award-winning software applications for the IT service management market. Our ITSM suite is built around ITIL standards and has been verified by Pink Elephant, a world leader in ITSM education, to be compatible with core ITIL best practices. For the purposes of process analysis and CMDB management, iET Solutions offers integrated process management and CMDB intelligence solutions. Over 600 customers in more than 26 countries worldwide benefit from iET Solutions' offerings. Headquartered in Framingham, MA, iET Solutions maintains offices in Germany, Great Britain, and North America. Distributors and technology partners serve all other countries.

iET[R] is a Registered Trademark of iET Solutions, LLC. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such.