CompuCom Systems Positioned in the Leaders Quadrant of Analyst Firm’s 2009 Magic Quadrant Reports for North American Help Desk and Desktop Outsourcing Services

Business Wire, March 05, 2009

Leading Technology Research Firm Evaluates CompuCom on Completeness of Vision and Ability to Execute

DALLAS -- CompuCom Systems, Inc., a leading IT outsourcing company, today announced that it has been positioned by Gartner, Inc. in the leaders quadrant in the “Magic Quadrant for Desktop Outsourcing Services, North America” and “Magic Quadrant for Help Desk Outsourcing, North America” reports. Authored by Richard Matlus and William Maurer, the two reports position external service providers (ESPs) based on their ability to execute and their completeness of vision.

Organizations in today’s challenging business climate are focused on driving revenue growth and efficiency, while reducing costs and inevitably doing more with less. CompuCom's solution is a tight integration of infrastructure processes and technologies that combines an on-site, remote and self-assist strategy that dramatically reduces costs from 20-50% while maintaining the highest levels of client satisfaction and service quality. CompuCom believes that IT transformation requires ongoing communications, a clear roadmap and effective change management, all delivered by a dependable service provider who is focused on maintaining the client’s best interest and serving as a trusted advisor.

CompuCom offers expertise that helps organizations achieve ongoing, service quality improvements through a complete range of assessment and consultative services for ITIL, ISO standards, Six Sigma, CobiT and other quality frameworks and processes. Leading organizations such as PSEG Services Corporation, E. & J. Gallo Winery, Sunoco, City of Dallas, Monsanto, Radian and Hamilton Health Sciences have come to rely on CompuCom’s expertise, quality and value in long-term partnerships. With last year’s acquisition of the North American operations of Getronics, CompuCom has emerged as a significant leader in IT infrastructure management and more specifically in the desktop management and help desk sector where the company now supports more than 3.3 million users.

“We consider our positioning in the leaders quadrant by Gartner confirmation of CompuCom’s ability to meet clients’ needs, lower operational costs and provide service quality to organizations across all industry sectors,” said Jim Dixon, Chief Executive Officer of CompuCom. “We feel the evaluation also validates CompuCom’s ‘right fit’ size as far as offering many advantages not provided by large global providers such as the ability to flexibly support diverse geographical requirements with onshore, nearshore or offshore delivery capabilities. In today’s cost-conscious business climate, flexibility and reliability from providers such as CompuCom are the cornerstones of a successful outsourcing engagement and long-term partnership,” added Dixon.

About the Magic Quadrant

The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About CompuCom Systems, Inc.

CompuCom is a leading IT outsourcing company that also provides application development, procurement and management of hardware and software. With more than 20 years of IT experience, CompuCom employs more than 11,000 highly skilled associates who have earned more than 60,000 industry certifications company-wide. As experts in workplace services, CompuCom’s unique Integrated Infrastructure Management (IIM) solution reduces costs, increases productivity and helps clients gain maximum value from information. For more information, visit www.CompuCom.com.