NES Rentals Improves Industry-Leading Customer Loyalty With Net Promoter Score®

Business Wire, March 16, 2009

12-Month NPS Improved 17 Percent, Confirms Best In Class Service In Rental Industry

CHICAGO -- NES Rentals Holdings, Inc., one of the largest aerial equipment rental providers in the country, announced that its 12-month Net Promoter Score® average is at an all-time high of 72 and trending higher for 2009. This simple metric has allowed NES Rentals to measure the progress of its customer service programs and integrate customer feedback into the company’s continuous improvement processes.

“It is extremely gratifying to know that the emphasis our company has placed on customer service and safety has been rewarded by a very satisfied and loyal customer base,” stated Andrew P. Studdert, NES Rentals Chairman and Chief Executive Officer. “We have worked to make exemplary customer service a hallmark of working with NES Rentals and our research shows that we are achieving that goal.”

The latest quarter’s NPS of 76 was the company’s best score since implementing the program – a 17 percent improvement over the prior year. NES Rentals’ consistent scores have put the company into the same NPS category as some of the most efficient growth companies in the country like Apple, Google and Barnes & Noble.

“In today’s economic climate, keeping customers satisfied will be a big indicator of who will and who won’t weather the storm,” continued Studdert. “We believe we are well positioned to make it through this downturn and come out the other side with a devoted group of customers.”

NES Rentals has completed more than 15,000 customer surveys since implementing the program in March of 2007.

About NES Rentals Holdings, Inc.

NES Rentals Holdings, Inc. is one of the largest companies in the $25 billion equipment rental industry. The company specializes in renting aerial equipment to industrial and construction end-users. It rents and distributes new equipment for nationally recognized original equipment manufacturers. NES Rentals also sells used equipment as well as complementary parts, supplies and merchandise, and provides repair and maintenance services to its customers. The company is a leading competitor in many of the geographic markets it reaches with 80 locations in 30 states. For more information on NES Rentals, visit www.nesrentals.com.

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