CUSTOMER SUCCESS: BMC Software Drives Improved IT Efficiency and Responsiveness at Sony Pictures Entertainment

Business Wire, April 08, 2009

HOUSTON -- Famous for the computer wizardry behind many Hollywood blockbuster films, Sony Pictures Entertainment also focuses tightly on driving IT’s business impact. To meet its ever-escalating demands for business support, Sony Pictures’ IT organization selected BMC Software [NYSE:BMC] to consolidate service desk operations across the company.

“BMC Software enables us to integrate our people, processes, and technology into a well-designed system that improves the quality and cost effectiveness of the IT services we provide throughout the organization,” said Michelle Veo, executive director of enterprise systems at Sony Pictures.

Sony Pictures successfully consolidated its service desk operations by deploying BMC Remedy IT Service Management - a cornerstone of BMC’s Business Service Management (BSM) platform. In the wake of that implementation, the company’s IT organization moved rapidly to improve its responsiveness to incidents and globalize its Service Desk function. These accomplishments have helped Sony Pictures curtail IT service costs and successfully achieve their overall ITIL (IT Infrastructure Library) initiative.

“Sony Pictures Entertainment recognized IT’s growing complexity and cost, as well as how these trends might impact their ability to meet the needs of the business,” said Dev Ittycheria, president of BMC’s Enterprise Service Management business unit. “Working with BMC, Sony Pictures’ IT organization has established a repeatable, effective, and efficient operational approach that maximizes business value and controls costs.”

SPE’s global operations encompass motion picture, television, home video, studio, entertainment technology, and film distribution spanning more than 130 countries worldwide.

Business runs on IT. IT runs on BMC Software.

Business thrives when IT runs smarter, faster, and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk, and drive business profit. For the four fiscal quarters ended December 31, 2008, BMC revenue was approximately $1.86 billion. Visit www.bmc.com for more information.

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