Automated Packaging Systems, Inc. Selects Single Source Systems, Inc. Service Management-Plus™ (SM-Plus™) Connect To Drive Service Performance Efficiencies To Next Level For Sophisticated, Best-in-Class Customer Base

Business Wire, July 29, 2009

INDIANAPOLIS -- Single Source Systems, Inc., a leading developer of service management software solutions for nearly 25 years and Automated Packaging Systems, Inc. (APS), a world leader in designing and manufacturing flexible bag packaging systems for more than 45 years, are both pleased to announce that APS has selected Service Management-Plus™ (SM-Plus™) Connect as its new business service software solution. APS will use SM-Plus Connect so the entire lifecycle of the machinery can be tracked – from each machine’s development, sale, installation, updates and repairs made, to the resale and eventual disposal, by now tracking every service interaction.

APS will utilize SM-Plus functionality for contact center and incident tracking, equipment and configuration management, scheduling and dispatch, mobile field service, depot repair, service contracts, warranty tracking, internal asset management, inventory management, workflow automation, document management, reporting and business analysis. APS expects SM-Plus to improve operating efficiencies and increase productivity gains, while reducing warranty expenses and maintaining personnel headcount. SM-Plus will smoothly integrate with APS’s existing Baan ERP system and provide a comprehensive service software solution for their service division.

SM-Plus Connect is an end-to-end business solution which manages and maintains both company-owned and customer-owned assets for the service-intensive organization. It is tailored to meet the specific needs of the service-centric organization which manufactures, distributes or services technical or complex, high-value equipment. SM-Plus Connect addresses the needs of a service department in larger organizations by "connecting" or integrating to an existing enterprise resource planning (ERP) or legacy business system. SM-Plus provides highly functional service business process support, including accounting, incident tracking, scheduling and dispatch, wireless mobile field service, work order, warranty and service contract management.

“We are excited with the prospect of assisting one of our newest customers, Automated Packaging, meet the service business challenges they are facing with their leading-edge customers. We are eager to help them build and expand on their current service methodologies and help significantly extend current efficiencies to pass to their customers. APS has already embraced Single Source and SM-Plus. That means a lot to our organization. We are looking forward to kindering a long, ongoing relationship – one in which both organizations can learn and leverage off the other for future successes in the service arena,” commented Tony Petrucciani, Single Source CEO.

“Our customers have become increasing more sophisticated and their performance expectations have grown and continue to grow. Single Source and SM-Plus Connect will help us meet these service demands and requirements of our customers. Each interaction we have with our customers on an after sales support basis is an opportunity to build value. In terms of field service, the service call is how the customer perceives us; in some cases this is the most frequent direct contact the customer has with APS. Enabling our front line service personnel with the necessary information to create a positive interaction with our customer is the essential element in cementing the ongoing value of our solutions. It is no longer good enough to be the best service provider in your business, we have to be a world class service provider to build and deliver the strong value our customers expect,” states Gary Starks, Director of Technical Services, APS.

About Automated Packaging Systems, Inc.

Automated Packaging Systems, Inc. has been a world leader in designing and manufacturing flexible bag packaging systems for more than 45 years, and is the original inventor of Autobag® bagging machines and pre-opened bags. Today, they are the only company manufacturing genuine Autobag brand bags-on-a-roll, SidePouch™ specialty bags, AirPouch™ void-fill bags, and a full line of baggers and bag packaging equipment. Headquartered in Streetsboro, Ohio, Automated Packaging Systems has sales, service, and distribution offices located throughout North America and Europe with more than 25,000 packaging systems in operation worldwide. With six manufacturing plants, Automated Packaging Systems produces more bags-on-a-roll and bagging systems than all of their competitors combined. For more information about APS, visit www.autobag.com

About Single Source Systems, Inc.

For companies that manufacture, sell, install or service technical or industrial products, Single Source is the solution partner of choice. In addition to developing and supporting service management software for over 500 customers worldwide, Single Source focuses on the total success of their customers – making their businesses easier to manage internally and externally by making it easier for their customers, dealers and suppliers to do business with them. Since 1985, the Company has developed, marketed and supported a powerful line of business software applications including integrated service management systems, ERP extensions, web portals, mobile workforce applications, interface connectivity products and custom developed solutions. Single Source, a Microsoft Gold Certified Independent Software Vendor (ISV), is a two–time winner of the prestigious Inc. 500 fastest growing, privately-held companies in America. For more information about Single Source, visit www.singlesrc.com.