CallMiner Promotes John Hamilton to Vice President Channels

Business Wire, Jan 7, 2009

Charged with Expanding Channel Opportunities using New Channel Product: Eureka Essentials

FORT MYERS, Fla. -- CallMiner, the leader in enterprise speech analytics, today announced it had promoted John Hamilton to Vice President Channels. The promotion is effective immediately. Hamilton will be responsible for CallMiner's channels and identifying, evaluating and developing prospective business partners and establishing strong communities of resellers in the U.S. and the U.K.

"John is the perfect choice to lead our global channel expansion initiative," said Terry Leahy, president and chief executive officer for CallMiner, Inc. "John is a consummate ambassador and as he is equally comfortable working his vast network of global stalwarts like Hewlett Packard, SAS, SAP and CSC as he is working with small-to-medium-sized contact center and business intelligence resellers."

"There is intense demand for speech analytics across both enterprise customers and resellers," said John Hamilton, Vice President Channels. "During the past 60 days, CallMiner has expanded its Eureka!([R])Enterprise Solution to include a new reseller product - Eureka Essentials http://www.callminer.com/eureka-essentials.htm. Eureka Essentials is CallMiner's speech analytics solution for small-to-medium-sized resellers providing the ability to search up to 1,000 hours per day of recorded audio, to analyze acoustics and to categorize calls through a web-based application. Eureka Essentials is designed for contact center and business intelligence value-added resellers. "With this new channel offering, I am of the firm opinion that CallMiner is an exceptional opportunity, and I intend to fully leverage our new channel products to fuel growth for the firm."

Hamilton is an industry veteran with more than 25 years of experience in the computer industry, including engineering and sales positions at manufacturing, distribution and reseller corporations. Prior to joining CallMiner, Hamilton was responsible for the U.S. Channels for the Network Management Division at Ipswitch. Before that, he served as VP of Business Development at Revivio, a leading provider of data protection and application availability solutions where he was responsible for leading the efforts to identify and successfully secure new business opportunities, including acquisitions/investments and strategic partnerships. Hamilton also spent more than seven years at Hewlett Packard where he most recently served as a national partner manager in the Procurve Networking Group where he was responsible for the creation, development and growth of HP's National Resellers Network. Hamilton holds a BSc in Engineering from City University, London.

About CallMiner

CallMiner is the industry leader in enterprise speech analytics. Eureka is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real 'voice of your customers' without listening to every call. CallMiner customers are empowered with real time and actionable business intelligence enabling their organizations to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness. For more information, please contact CallMiner at (239) 689-6463 or visit http://www.callminer.com/index.htm.