PCCW CVG: power to transform your business: PCCW tops list of global players in international and local data services

Telecom Asia, April, 2005

Enterprises today are faced with an array of business and technology challenges taxing CIOs and CEOs alike. At home, regionally and globally, businesses now face stiffening competition on many fronts and as a result require ever better communications to deliver faster, secure and better quality services to their customers.

As Asian enterprises expand into fast-growing markets like mainland China, they are challenged to maximize opportunities that have risen from China's WTO entry, as well as market openings across Asia Pacific and the globe.

Together with the emergence of e-business and e-mail as de facto standards for conducting business transactions and communications, there is greater demand for faster, ever more reliable and advanced data and voice capabilities.

Given this, a reliable and secure network is critical to support the demands of all enterprises today, with highly secure managed and integrated communications services a must for any successful business.

Peerless Service Excellence

PCCW, has been deploying the latest infrastructure technology to consistently deliver the best possible service levels to customers.

Stringent customer services standards are stressed throughout the organization to keep services and support ahead of other key players in the region.

PCCW strives to deliver service excellence on end-to-end managed solutions. According to Gartner, for the last four consecutive years, PCCW has operated the largest IP backbone in Asia Pacific. This extensive regional network coverage is backed by dual Global Service Operation Centers in Hong Kong and Australia.

On top of the reliable and diversified network, PCCW is the one stop-shop solution provider with tailored IP solutions, bandwidth customization and a range of value-added services options to suit differing needs combined with seamless system integration capabilities. This allows for end-to-end service level agreements (SLAs) for selected countries and makes PCCW the first carrier to deliver 100 percent SLA including local loop into China.

To ensure a quality and professional service delivery, PCCW has a pool of technology experts and certified engineers to manage and support its extensive portfolio of services. Allied to a regional service management team, they ensure that stringent processes are adhered to. PCCW is also the first telco in Asia to be awarded TL9000 and the first in greater China to attain BS7799 certification for network security.

Industry Recognition

Full endorsement of PCCW's ongoing commitment to service excellence has emerged with the company being ranked the "Best International Leased Line" and the "Best Local Access Lines" service categories by end users surveyed by research firm, Gartner Inc. The Gartner User Survey 2004 was conducted in August 2004 and involved over 400 multinational companies.

PCCW's high degree of commitment to its customers is further recognized by Gartner as the best services provider of data services among 11 Asia Pacific operators in terms of performance support, reliability and installation & repairs.

"It is a significant endorsement to have been judged the best among so many global players in international and local data services," said PCCW's Managing Director, Commercial Group Marisa Kwok. "We feel it is further solid justification of PCCW's relentless pursuit of quality and value for money, and providing world-class service."

PCCW's clear marketing strategy to customers, particularly in the North Asia markets, aids enterprises as well as multinationals to expand and build their business operations throughout the region, especially into China. This strategy has also been recognized by Frost & Sullivan with the "Best Marketing Strategy Award" in Asia for 2004.

Service Expansion

PCCW continues to expand its service offerings relentlessly from Hong Kong to Mainland China, Japan, Korea, Singapore, and Australia, and is continuously improving its service quality.

This service expansion is influenced by network convergence which is clearly happening with combined wired and wireless offerings, while hardware and application convergence is increasingly apparent with users switching seamlessly between work and social communications environments.

PCCW's CVG offerings, a comprehensive suite of commercial solutions built on convergence requirements, provide technology that epitomizes the concept of doing secure business "anytime and anywhere." Regional and local data services are now offered under the PCCW CVG brand with secure reliable converged networking services, the necessary bedrock of businesses throughout the region.

Based on well-established relationships with other service providers and a global IP backbone, PCCW is now able to provide end-to-end managed services for multinationals looking to transform and keep their business dynamic in today's fluid environment.

For further enquiry, please contact us at e-mail: dataservices@pccw.com Web: www.pccw.com