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Communicating with Your Patients: Skills for Building Rapport

AORN Journal, March, 2004 by Patricia A. Nunemaker

Communicating with Your Patients: Skills for Building Rapport Christine A. Hinz 2000, 80 pp $39 paperback

Although this book is written primarily for physicians, other health care providers and students will benefit from studying the material. The text can easily be read in one sitting, and it offers readers excellent tips for improving communication skills. Topics include breaking bad news to patients and their family members, family involvement in patient care, and the ups and downs of working with difficult patients. This book offers wonderful advice on how to talk with older adult patients, patients who are substance abusers, and patients who are mentally ill. Cultural barriers and misunderstandings are discussed at length.

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As health care providers, we can sharpen our communication skills simply by slowing down our busy pace and hearing what our patients are telling us. We must learn to listen. This book does a great job in assisting with that endeavor.

This book is available from the American Medical Association, 515 N State St, Chicago, IL 60610, https://catalog.ama -assn.org/Catalog/product/prod uct_detail.jsp?productId=OP208 999%20.

PATRICIA A. NUNEMAKER

RN CLINICAL III SURGERY PRECEPTOR

ST JOSEPH REGIONAL MEDICAL CENTER

PLYMOUTH, IND

Health Care Industry

Communicating with Your Patients: Skills for Building Rapport

AORN Journal, March, 2004 by Patricia A. Nunemaker

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