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Health Care Industry

Effective Phrases for Performance Appraisals - Book Review

AORN Journal, Dec, 2003 by Cynthia D. Turner

10th Edition James E. Neal, Jr 2003, 224 pp $13.95 spiral-bound

Almost anyone who writes employee job-performance appraisals and evaluations knows how hard it can be to compose appropriate phrases for staff members. Appraisals and evaluations must be quantified or substantiated with factual documentation for reports regardless of whether they indicate satisfactory or unsatisfactory performance. This book's eight chapters address almost every aspect of writing job-performance appraisals and evaluations.

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The first chapter incorporates effective phrases for 58 topics, including achievement, administration, analytical skills, competency, cooperation, decision making, dependability, judgment, motivation, productivity, and team skills. Chapter two provides two-word phrases that can be combined with phrases from the first chapter, and chapters three and four list helpful adjectives and verbs that managers also can use with the phrases. Chapters five and six suggest a variety of terms for dealing with the performance-ranking of staff members and requirements for every appraisal and evaluation. Subsequent chapters list words and phrases that can be used for satisfactory and unsatisfactory reviews.

The last chapter offers guidelines for successful performance appraisal and evaluation writing. The author describes how managers can determine whether their reports tend toward leniency, strictness, the halo effect, or averaging and suggests techniques for improving upon and changing their tendencies. This chapter also examines the interview process with staff members and points out ways to keep those meetings effective for both managers and employees.

Effective Phrases for Performance Appraisals is an excellent resource for all managers, whether they are new to the management role or have worked in that position for years. The book provides additional information everyone can use at one time or another.

This book is available from Neal Publications, Inc, 127 West Indiana Avenue, PO Box 451, Perrysburg, Ohio, 43552-0451.

CYNTHIA D. TURNER

RN, MSN, CNOR

LCDR, NC, USN

PERIOPERATIVE NURSING INSTRUCTOR

NAVAL HOSPITAL CAMP PENDLETON

CAMP PENDLETON, CALIF

Health Care Industry

Effective Phrases for Performance Appraisals - Book Review

AORN Journal, Dec, 2003 by Cynthia D. Turner

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