Bibliography for: "Under-promise and over-deliver: exceed your customers' expectations by giving them more than what your business promises"

Murray Raphel "Under-promise and over-deliver: exceed your customers' expectations by giving them more than what your business promises". Art Business News. FindArticles.com. 27 Dec, 2009. http://findarticles.com/p/articles/mi_m0HMU/is_2_31/ai_113301244/

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Articles in Feb, 2004 issue of Art Business News


 

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