Dunn Systems Inc. Works for Better On-Line Banking - contract information with Wachovia Bank N.A - Brief Article

Information Superhighways Newsletter, June, 2001

Dunn Systems Inc. recently completed a 13-month project with Wachovia Bank NA involving scalability and stability studies, technical training, and consulting for Wachovia's enhanced Internet banking service. The enhanced service provides Wachovia's customers with additional security and options, and positions Wachovia as a leader in on-line financial services. The firm worked with Wachovia's technology vendors, which include Microsoft and Corillian Corp., a provider of e-finance-enabling software.

Before investing in equipment and software, Wachovia decided to validate its concept for improved service. During a month-long proof-of-performance test, Dunn Systems developed and managed a business simulation that modeled customer usage during peak use times. Using Mercury LoadRunner software, Dunn profiled Wachovia's 12 typical customer types, multiplied the typical customers and their transactions to reflect current and projected on-line use, and illustrated where and when upgrades would be necessary.

Dunn Systems directed testing initiatives and trained Wachovia employees in the use of the simulation software while enhancements to the Internet banking service were being implemented. Use of the new simulation system can enable Wachovia to direct future upgrades of its on-line banking service and confirm that they are necessary and timely.