FreightMatrix Teams with ReturnCentral to Offer Reverse Supply Chain Solution - Brief Article

Information Superhighways Newsletter, July, 2001

FreightMatrix, a provider of global on-line logistics marketplace services and a majority-owned subsidiary of i2 Technologies, announced that it has selected ReturnCentral to complement its comprehensive logistics services suite. This strategic alliance will allow FreightMatrix customers to utilize ReturnCentral's ReturnMatrix, a powerful automated returns management solution that distributes mission-critical information throughout the reverse supply chain.

Most manufacturers and resellers concentrate all of their resources on pushing their product to market, but give little consideration to the consequences of returned products. With no automated solution in place, returns arrive back on the loading dock without advance notification. Many are inaccurately documented, often missing crucial information necessary for processing and account crediting. With no way to control shipping costs, no means of reconciling returned merchandise against allowances, and no system in place to route their ultimate disposition, the result is an expensive and complicated situation, which also drains profits.

When combined with FreightMatrix, ReturnMatrix can complete the reverse supply chain solution by increasing efficiencies, streamlining and improving the workflow associated with buyer, warehouse, and customer service personnel. This new service is designed to enforce policies and automate the outcomes, allowing for fewer touch points, fewer write-offs, and fewer unauthorized returns. Additionally, by quickly resolving customers' credit lines, trading channels remain open in order to promote active buying, which increases revenues.