WorldCom Chooses Fortel's SightLine Solutions

ISP Business, August, 2000

Fortel Inc. announced that WorldCom has selected Fortel's SightLine software as a strategic platform to assure the service levels of key internal and external applications and networks. WorldCom is deploying SightLine technology to ensure contractual response time commitments for outsourced call centers. SightLine is also being utilized to assure service levels as applications are added to WorldCom's multi-terabit international backbone. Over the course of the relationship, WorldCom has purchased in excess of $1 million in software licenses.

Fortel is working with WorldCom to assure service levels for several critical, high revenue customer call center applications. For example, WorldCom uses SightLine technology to help consistently deliver on demanding call routing service levels (which are distributed across WorldCom's network infrastructure) for a global financial services firm.

SightLine assures WorldCom call center service levels by proactively tracking the critical paths of calls through a network of hundreds of servers and a variety of telecommunications call center equipment. It monitors call center systems in real-time and correlates status with network activity to identify problems before they impact WorldCom's customers.

WorldCom is also using SightLine technology to assure service levels for performance management equipment associated with their next-generation switched network (NGSN), a multi-terabit telecommunications backbone designed to exploit the capabilities of the Internet 2 architecture.