Convergys Acquires Provider of Technical Help Desk Support for ISPs - Convergys Corp., Taima Corp - Brief Article

ISP Business, Sept, 2000

Convergys Corp. announced the acquisition of Taima Corp., a privately-held, Ottawa, Ontario-based company that operates world-class, integrated, technical help desk support services for Internet service providers and other Internet-based clients. Taima and its approximately 800 employees will become part of Convergys Corp. The acquisition closed on September 1, 2000.

Taima adds to Convergys' technical support capabilities in the high-growth ISP sector. It utilizes the dynamics of technical help desk support and contact center management to structure and engineer effective single point of contact services that meet the specific needs of its Internet-based clients. Taima's client list includes Road Runner, PSINet, Rogers@Home, Net Zero, Nortel Networks, AltaVista, Bell Canada, Comcast Corp., and 1st Up.

Convergys will utilize Taima's advanced capabilities in agent-handled telephone support, e-mail support, auto response e-mail, agent-assisted self-service, automated self-serve (IVR of on-line), and live chat, to expand its resources for technical help desk support.