Front-Line Security Begins With Front Desk - school safety and security precautions: recommendations

School Administrator, April, 2001 by Larry Johnson

Preventing Leaks

Front-desk security measures also must prevent confidential information from getting into the wrong hands, meaning the receptionist must learn to outfox the building snoop.

Front-desk employees should be on the lookout for employees who fish for confidential information. They must be careful in their handling of private information regarding staff members and students.

Because the front office serves as a center for conversation, receptionists must learn not to participate in gossip. They have to remain firm and consistent because those working in the building recognize that front-desk personnel often know details of confidential matters.

Finally, because front-desk personnel often arrive at the building prior to anyone else and may work after hours, their own personal safety must be considered. They should be able to park in a safe, well-lit area and should stay out of unfamiliar areas when coming to and from the building.

At the end of the workday, the receptionist should try to leave the stress of the job at the desk. If front-desk personnel leave the building with their heads down, they become potential victims of crimes. Because front-desk personnel work in a position where they come in contact with diverse individuals, they must learn to pay attention to their feelings. If something feels wrong, they must respect those feelings and respond.

Larry Johnson is director of public safety and security in the Grand Rapids Public Schools, 1331 Franklin St., S.E., Grand Rapids, Mich. 49507.