Technical services: Genesis Technical Service Training School

Recycling Today, Feb, 2004

At Genesis we believe familiarity breeds success, which is why we offer Genesis Technical Service Training School free to all Genesis shear owners, operators and technicians. We know we've supplied our customers with the best shears on the market; this comprehensive, two-day training seminar helps them make the most of their equipment.

Our goal is to help Genesis end-users maximize their productivity by developing a thorough familiarity with normal maintenance, repair, and troubleshooting procedures. Training school participants learn the proper maintenance intervals that will prolong the life cycle of their equipment. They're able to streamline both scheduled and unscheduled maintenance, so equipment spends less time sitting idle and more time working, making money. This training can even prevent costly, unscheduled downtime by allowing a customer to recognize and fix problems early, before equipment must be taken out of service.

The Genesis Technical Service Training School is also a terrific opportunity for customers to form valuable relationships with key support people at Genesis. The lead instructor is Ed Abrahamzon, Quality Control Technician--a title that isn't nearly impressive enough for what Ed does at Genesis and for what he knows about our products. Also on hand is Dave Gotsky, our Service Manager and point person when it comes to customer assistance.

As part of the school, participants tour the Genesis manufacturing facility to see first-hand how their attachments are put together. They also receive detailed instruction in hydraulic components as well as blade rotation, build-up and hard-surfacing. Plus, there's ample time for in-depth Q and A with Genesis' expert Customer Service professionals. At Genesis, we're committed to providing our customers with the best tools and training--everything necessary for success.

"The Genesis Training School put me in tune with my equipment."

"Maintenance is a snap. I can diagnose problems quicker, and make repairs myself without having to depend on a phone call. When I do call Genesis with a service question, I know who I'm talking to, plus they know what I know about my equipment We're all on the same page, and that saves time and money."

Eric Schneider, Schneider Iron & Metal, Kingsford, MI