Improving the personal property process - Letters to the Editor

Translog: Journal of Military Transportation Management, July-August, 2001

Dear Editor:

I thought the article "Full Service Moving Project" in the May/June issue of TRANSLOG was well balanced and addressed both the short- and long-term focus on the Department of Defense's efforts to improve the moving process. It's no longer a case of what the government needs or wants its military moving program to be; it's a case of what the government can afford.

I do have a concern that this article, as well as others on the same subject, have not addressed what contributions the moving industry itself is making to the improvements in the moving process. As the article implies, you always get what you are willing to pay for. It's the same movers, van lines and forwarders that have been doing the service for the last 20-plus years. Maybe it was the government's system that was broken, after all.

Keep up the good work and the high level of communication. It is the only way we're going to change the-culture that has existed for so long -- both within the military services and the moving industry.

Regards,

Terry R. Head, President
Household Goods Forwarders Association of America, Inc.