Business Services Industry

ASTD 2003: buyer's guide

T+D, April, 2003

Once you participate in the knowledge transfer that you get only through membership at ISA, you'll need no other resource to manage your business. ISA members represent an invaluable resource of information and experience.

ISA provides many tangible benefits to its membership. Some of the most valued benefits include: industry advocacy; copyright protection information and resources; management tools such as ISA's Financial Survey; bi-weekly updates that advise members of shifts, spins and trends in our marketplace and best practices in operational excellence and product development.

Today more than 100 companies are members of ISA, serving more than 50,000 clients worldwide. ISA's commitment to the entrepreneurial spirit of growing learning and performance businesses continues to be at the heart of the association. For further information call 877-533-4914 or visit our website at www.isaconnection.org.

IWCC Training In Communications

30 East Beaver Creek Road, Suite 209

Richmond Hill, ON L4B 1J2.

CANADA

905.764.3710

905.764.3712 Fax

www.iwcc-com.com

To be successful in business, people need the skills to communicate clearly, effectively and efficiently on paper, on their feet and in face-to-face interactions. At IWCC, we help organizations-and the people who work for them-achieve their business objectives through better business communications.

We specialize in:

* Presentation skills

* Writing skills

* Meeting facilitation skills

* Train-the-trainer, and

* Interpersonal skills training

We also offer one-to-one communication skills coaching, document assessments, and writing and editing services.

Our in-house workshops are thoroughly researched and based on sound adult learning principles. Our approach is hands-on, experiential, interactive, and designed to build on strengths. With our low participant/facilitator ratio, workshop attendees receive the practice, coaching and feedback they need to develop their skills and transfer them back to their work tasks.

You can choose from our already designed programs; or we can customize a training session to meet your specific situation. Our team of skilled facilitators is flexible to your training schedule. And, we can meet your training needs throughout North America and worldwide.

Offices in: Toronto, Calgary, New York/New Jersey; Washington, DC; Chicago & Los Angeles.

Better Speakers * Better Writers * Better Business

The Ken Blanchard Companies

125 State Place

Escondido, CA 92029

888 481-4939 (760 489-5005 for international calls)

760.739.6907 Fax

www.kenblanchard.com

In an era when management and organizational development fads come and go, The Ken Blanchard Companies' award-winning programs remain among the most widely used in the world.

And there's a reason for that-our concepts resonate with people, they make sense, and they work!

These timeless business models provide a commonsense approach for developing people, leaders, teams and organizations while transforming performance and productivity at every level in the organization.