Business Services Industry
A perennial weathers multiple storms
T+D, July, 2003
It's probably no surprise that their ranking is so high. Embassy Suites invests a great deal in customer research. Embassy also offers a 100 percent satisfaction guarantee: Any portion of a meeting facility or service is refundable if meeting planners or their clients are not completely satisfied.
Embassy's value-added amenities include a complimentary, full cooked-to-order breakfast, complimentary beverages at two-hour managers' receptions in the evening, among many others.
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COPYRIGHT 2008 Gale, Cengage Learning
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