Japan's mobile internet roars back: after the rest of the world wrote them off, Japanese mobile companies are back in the driver's seat - Wireless Japan: special advertising section - Advertisement

Japan, Inc., July, 2003 by Setsuko Takahashi

LESS THAN A DOZEN months ago, media pundits and analysts everywhere were gleefully predicting the pending irrelevance of Japan's mobile Internet industry. The country's largest wireless carrier, NTT DoCoMo, had just announced a multi-hundred billion yen write-down on its overseas investments, Europe's nascent i-mode services were struggling to gain subscriber mindshare and, at home, success on the then-two third-generation (3G) services was favoring the one carrier using network technology imported from (gasp!) the USA.

Boosters of Japan's famous wireless Internet systems--J-Sky, EZweb and i-mode--were notably silent, and it seemed that mobile markets elsewhere, after extracting lessons and some token technology, were intent on ignoring Japan.

Today, it's the doomsayers' turn to eat humble okonomiyaki as Japan's cellular carriers reassert their leadership in the mobile domain.

In the first four months of 2003, NTT DoCoMo, KDDI and J-Phone added 1.899, 1.072 and 0.845 million subscribers to their wireless Internet services, respectively, according to the Telecommunication Carrier's Association (www.tca.or.jp). That's a lot of packet-using customers, but it's becoming evident that numbers alone don't tell the story: There are real, qualitative differences in how each carrier approaches the market.

This spring, all three operators here launched upgraded data services including multimedia messaging, a location-based mobile portal, enhanced e-commerce and new features such as global voice and data roaming.

This year has also seen Japan's handset makers commercialize camera phones boasting new, digital-camera-equivalent CCD cameras, removable memory and video mail capabilities. Among these, Sharp, Toshiba, Sanyo, NEC, Mitsubishi Electric and Matsushita are all competing for lead market position while eyeing overseas sales possibilities.

Sharp, which created the world's first successful camera-enabled handset, the J-SH04, for J-Phone in November 2000, has moved up several ranks to become a top-tier supplier to all three large domestic carriers. The firm has parlayed experience with J-Phone, the domestic operating company of UK-based Vodafone, into success outside Japan and started selling its camera-equipped GX-10 model, compatible with Vodafone's live! data service, in Europe in October 2002. live! now has over 1 million subscribers in more than 10 countries, with expansion planned for Egypt, Australia and New Zealand later this year.

In May this year Sharp launched the world's first megapixel-class camera phone, the J-SH53, offering mobile photo imaging on par with traditional low-end digital cameras.

J-Phone's launch of its third-generation "Vodafone Global Standard" service (using the newest revision of the globally accepted W-CDMA, or Wideband-Code Division Multiple Access 3G standard) has served to address the glaring gap in domestic roaming services. Enhanced roaming didn't arise, as might be expected, from NTT DoCoMo's massive overseas deployment in 2000-01. "This is the world's first 3G W-CDMA service based on international standards and will ensure compatibility with global networks," explains a J-Phone spokesperson.

In addition to providing high-quality voice communications on par with fixed-line, downlink packet data speeds of up to 384 kbps and 64-kbps circuit-switched videotelephony in Japan, Vodafone Global Standard users will also get unparalleled global connectivity with access to voice and short messaging service (SMS) roaming on GSM networks in over 70 countries by June 2003.

Now that all three major Japanese carriers have launched their 3G services (NTT DoCoMo launched their domestic-only W-CDMA system in October 2001 and KDDI opened their CDMA 1X service in April last year), mobile dialers here are also getting their first taste of cellular voice and data services segmented by demographics. In the previous 2G-only era, carriers were hard-pressed to offer any variation in services between youth, adult and business segments.

J-Phone is able to define a unique approach to the market. In fact, the operator's existing 2G services are now tailored for the heavy data-using teen-to-adult segment, the newer 3G services--with voice and data roaming--target sophisticated business customers, and the growing range of pre-paid handsets (including the popular Preca and enjorno models) serve entry-level users, including young married couples and the elderly.

Specific wireless Internet service offerings can also be highly differentiated. J-Phone's now-famous "Sha-mail" picture messaging service--available on all new 2G handsets--provides features that are hard to find on other networks. "With regards to picture messaging, Sha-mail's ease of use is a big differentiator. Users can send photos as mail attachments--there's no requirement to have the recipient access a coded URL," explains a PR spokesperson.

2003 is shaping up as a banner year for Japan's complex "ecosystem" of third-party content, application and service providers as vendors refine and improve their services. Although sale of digital content such as ring tones, Java games and wallpaper images remains the core of the mobile Internet, one of the key developments on all three platforms has been the creation of sophisticated and effective mobile marketing systems.