HealthCare Benchmarks and Quality Improvement

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Articles in August, 2003 issue of HealthCare Benchmarks and Quality Improvement

• QI project cuts patients' chronic pain dramatically: facility earns Codman Award from JCAHO - Joint Commission on Accreditation of Healthcare Organizations
• ADA, Kaiser using modeling in DM efforts: web site will recommend customized treatments - American Diabetes Association
• JCAHO OKs alternative safety goal approaches: how to learn about acceptable alternatives - Joint Commission on Accreditation of Healthcare Organizations
• Study reveals benchmarking flaws of many report cards, quality rankings: medical centers with high transfer rates are at a disadvantage
• Nurses and pharmacists partner for patient safety: collaboration, teamwork emphasized
• Hotel shows health system keys to service excellence: focus on respect, attention, courtesy