Textron Financial improves SLA attainment and reduces technician notification time using Vettro's mobile Service and Repair application

Mobile Internet, The, May, 2004

Textron Financial and Vettro announced that Textron Financial has successfully deployed Vettro's Service and Repair application to improve the performance of its mobile IT help desk service technicians. Textron Financial's field technicians are utilizing Vettro's mobile application to interact with enterprise systems in realtime from the field, all from Java(TM)-technology-enabled cell phones. As a result, Textron Financial is realizing quantifiable business efficiencies and cost reductions in technician dispatch, job status reporting, trouble ticket reassignment, and completion.

Textron Financial's field technicians are equipped with Vettro's Service and Repair application, running on Motorola i95cl cell phones over Nextel's nationwide all-digital wireless network. Watch Hill Partners, a Mobile/Web Services firm, was engaged by Textron Financial to oversee and manage the integration of Vettro's Service and Repair application with Textron Financial's back-end systems--HEAT(R) Service Management from FrontRange Solutions USA Inc.