Textbook of social administration; the consumer-centered approach

Reference & Research Book News, Feb, 2008

Textbook of social administration; the consumer-centered approach.

Poertner, John and Charles A. Rapp.

Haworth Pr.

2007

432 pages

$39.95

Hardcover

HV95

Poertner (social work, emeritus, University of Illinois-Urbana-Champaign) and Rapp (social welfare, University of Kansas-Lawrence) equip managers of social programs with the skills they need to maintain an effective client-centered approach within a social programs framework. Using a micro-skills approach, they demonstrate basic principles of both client-centered management and effective personnel management. Their framework transcends the emphasis on measuring and reporting consumer outcomes to obtain funding, and underscores the core values of human service management. The book can be used as a classroom resource for social work students interested in administration, and the authors give several suggestions for linking specific sets of chapters to semester-long courses. It can also be used as a professional resource for administrators.

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