Business Process Outsourcing: The Competitive Advantage

Reference & Research Book News, August, 2005

HD2365

2004-008608

0-471-65577-5

Business process outsourcing; the competitive advantage.

Click, Rick L. and Thomas N. Duening.

John Wiley & Sons, [c]2005

241 p.

$55.00

Click, a Houston-based outsourcing consultant, and Duening, who teaches management at the U. of Houston, choose to stay far away from the political and economic anxiety that attends many current discussions of outsourcing. Instead, they take it as a given that the movement of service work to the lowest-cost providers, no matter where they are, is pretty much unstoppable, and offer a guide to making the best of it. They present managers with a team-based methodology to analyze "the outsourcing opportunity," make informed decisions about choosing vendors, manage change, and execute an outsourcing project.