Problem Solving Tools and Techniques

Wisconsin Bookwatch, Feb, 2005

Problem Solving Tools And Techniques

Margaret L. Arnold, et al.

Sagamore Publishing Company

804 North Neil Street, #100, Champaign, IL 61824

1571675043 $49.95 1-800-327-5557

Now in an updated fourth edition, Problem Solving Tools And Techniques For The Park And Recreation Administrator by co-authors Margaret L. Arnold, Linda A. Heyne, and James A. Busser, is a no-nonsense guide to standard problem solving methodologies, especially with relation to the needs of park and recreation administrators. Individual chapters address such techniques and factors as case study methods, the role of organizational culture and climate, how to facilitate creative thinking, brainstorming, focus groups, making decision trees, how to mediate conflict resolution, and much more. A thorough, methodical, step-by-step interpersonal resource, focusing on basic logical approaches that can be directly applied to far more than parks and recreation administration, though the specific examples given focus upon that field.