The Continual Improvement Process

Small Press Bookwatch, Oct, 2004

The Continual Improvement Process

Craig Cochran

Paton Press LLC

PO Box 44, Chico, Ca 95927

0971323186 $24.95 www.patonpress.com

The Continual Improvement Process: From Strategy To The Bottom Line by Craig Cochran (Project Manager, Center for International standards & Quality, Georgia Tech Economic Development Institute) is a guidebook especially for business managers and owners, offering practical wisdom for effective problem solving, learning to identify and communicate what is important, and generally crafting an environment that fosters improvement in efficiency, customer satisfaction, revenue, and more. Black-and-white diagrams help to clearly delineate the basic principles, and straightforward prose presents suggestions in easy-to-grasp terms for readers of all backgrounds. An excellent sourcebook for strategic planning ideas.