Conquering Complexity in Your Business

MBR Bookwatch, Feb, 2005 by Diane C. Donovan

Conquering Complexity In Your Business

Michael L. George & Steven A. Wilson

McGraw-Hill

2 Penn Plaza, New York NY 10021

0071435085 $29.95 1-877-833-5524

How are Wal-Mart, Toyota and other big businesses creating even more value in their already-large companies? In Conquering Complexity in Your Business: How Wal-Mart, Toyota, and Other Top Companies Are Breaking Through the Ceiling on Profits and Growth, co-authors Michael L. George and Steven A. Wilson maintain that in every business, there's too much complexity, which erodes profitability, confuses the customer, and adds costs. The solution: identify and eliminate this complexity where it doesn't count--and add it in, where it does. Chapters discuss adding value with complexity which attracts with 'customization' and 'variety', of identifying places where complexity doesn't belong, and for quantifying the costs of achievement and complexity in both products and services.