Bibliography for: "Hang it up! - Web-based support replacing telephone support for many customers - Internet/Web/Online Service Information"

Julekha Dash "Hang it up! - Web-based support replacing telephone support for many customers - Internet/Web/Online Service Information". Software Magazine. FindArticles.com. 01 Jan, 2010. http://findarticles.com/p/articles/mi_m0SMG/is_n5_v17/ai_19413074/

Software Magazine

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Articles in May, 1997 issue of Software Magazine

• The intelligent extranet - PFN Inc - Brief Article - Product Announcement
• Business objects: tiers up - BusinessObjects Corp enhancing client/server product line, adding Web support - Company Business and Marketing
  by Susan Mael
• InterDrive - FTP Software Inc introduces new versions of Windows-based network file system products - Brief Article - Product Announcement
• MQ in the middle: ISVs rally around reliable MOM - message-oriented middleware - includes related articles on Candle Corp's tools, Boole & Babbage - Product Information
  by Debra O'Donnell
• Universal truths - Industry Trend or Event - Editorial - Brief Article
  by Patrick L. Porter
• Do you know where your software is? - Globetrotter Software offers Flexadmin electronic software distribution package - Product Information - Brief Article
  by Daniela Cimino
• van Hoff 'pushes' Marimba into enterprise fray - Marimba cofounder Arthur van Hoff - Company Business and Marketing - Interview
  by Colleen Frye
• TrueFace CyberWatch - Miros Inc data security software - Brief Article - Product Announcement
• IT needs heroes, not zeros - heavy workloads, overemphasis on efficiency - Industry Trend or Event
  by John J. Abbott
• Universal API - Informix Software Inc introduces Data Directors - Brief Article - Product Announcement
• Universal servers: does one size fit all? - Oracle, IBM, Informix promise SQL-compatible DBMS servers - includes related article on object behavior - Product Information - Cover Story
  by Deborah Radcliff
• Axxion for SAP R/3 - OpenVision Technologies Inc - Brief Article - Product Announcement
• The Enterprise Middleware Framework - Siemens Nixdorf Information Systems Inc - Brief Article - Product Announcement
• OURS and Open Group strengthen ties - Open User Recommended Solutions - Industry Trend or Event
  by Patrick Porter
• Hang it up! - Web-based support replacing telephone support for many customers - Internet/Web/Online Service Information
  by Julekha Dash
• SOLVE:Operations for OpenView; SOLVE:Operations for NetView/AIX - Sterling Software Inc network management tools - Brief Article - Product Announcement
• June calendar
• Quartet drives standards - IBM, Netscape, Oracle, Sun Microsystems join forces to develop open standard for network computing - Company Business and Marketing - Brief Article
• Soft insurables - protecting intellectual assets - Company Business and Marketing - Brief Article
  by John P. Mello
• Forte Conductor - Forte Software Inc introduces production workflow tool - Brief Article - Product Announcement
• Webster - Primavera Systems Inc - Brief Article - Product Announcement
• Truth, lies and RFPs - request for proposals - Inside Apps - Industry Trend or Event - Column
  by Joshua M. Greenbaum
• Oracle's late data marts - Oracle Corp introduces Oracle Data Mart Suite - Brief Article - Product Announcement
  by Susan Mael
• MainControl empowers systems managers - MainControl Inc MC/Empower - Product Announcement - Brief Article
• Tapestry - D2K Inc information framework - Brief Article - Product Announcement
• How to sort through the OLAP maze - online anlaytical processing - includes related article on OLAP glossary - The Many Faces of OLAP Special Supplement - Technology Information
  by Barbara DePompa Reimers
• Powersoft roadmap - Powersoft Inc has new branding and product integration strategy - Company Business and Marketing - Brief Article
• SAS top to bottom - SAS Institute Inc releases Orlando II data warehousing suite - Brief Article - Product Announcement
  by Paul Parcellin
• AutoTester Web - AutoTester Inc releases namesake automated testing tool - Brief Article - Product Announcement
• HelpDesk; ServiceDesk - McAfee introduces HelpDesk 3.2, ServiceDesk 2.1 - Brief Article - Product Announcement
• Phasing out Unix? - HP/Microsoft alliance raises questions about long term viability of HP-UX - Company Business and Marketing - Brief Article
• The component war heats up - ActiveX, Java becoming more alike - Technology Information
  by George Lawton
• NetOp for OS/2; NetOp for Windows - Danware Data introduces network administration tools - Brief Article - Product Announcement
• Encina 2.5 - Brief Article - Product Announcement
• Letters - Letter to the Editor
• In line for on-line - PeopleSoft Internet-enables HR and financial tools - Brief Article - Product Announcement
  by Julekha Dash
• CogniTech adds bite to sales force software - introduces Sharkware 3.0 sales force automation software - Brief Article - Product Announcement
• Data Conversion Language Engine - Reliant Data Systems Inc - Brief Article - Product Announcement
• Death of an OLAP spec - failure of standardization efforts - The Many Faces of OLAP - Technology Information
  by Dan Richman
• CCA regroups - Computer Corp of America - Company Operations - Brief Article
• Object standards: is peace breaking out? - Technology Information
  by Tony Baer
• Sterling Commerce brings trading partners online - Sterling Commerce Inc Web Link, Gentran:Smartforms comprise Gentran Web Suite - Brief Article - Product Announcement
• IQ/Objects - IQ Software Corp - Brief Article - Product Announcement