Express lines to telecom service: Carriers look to portals for that elusive value-add

Telecommunications, Dec, 2001 by Ted McKenna

Such self-service makes the service itself possible, just as elements of self-service in fast food dining keep prices low and product delivery quick. Customers may have to get their own napkins and plastic forks, but in return expect--and receive--their orders hot and ready to go.

Ted McKenna is a staff editor with Telecommunications[R].