Bibliography for: "Call centers boost customer service with new breed of Web-integration software"

Kevin Delaney "Call centers boost customer service with new breed of Web-integration software". CommunicationsWeek International. FindArticles.com. 01 Jan, 2010. http://findarticles.com/p/articles/mi_m0UKG/is_1998_Nov_2/ai_53239501/

CommunicationsWeek International

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Articles in Nov 2, 1998 issue of CommunicationsWeek International

• Postel's legacy lives on as industry mourns
  by Kenneth Cukier
• Cisco buys into the integration dream
  by Sheridan Nye
• Network trials aim to prove 3G's worth
  by Vanessa Clark
• Telia AB has begun commercial service
• Call centers boost customer service with new breed of Web-integration software
  by Kevin Delaney
• Europe seeks accord to avert trade war over privacy directive
  by Christopher Rose
• Independent assessment for U.S. ISPs
  by Kenneth Cukier
• Ericsson revamp boosts its corporate-user focus
  by Anne Young
• Cegetel subdued by slow uptake and ART'S ruling
  by Kenneth Cukier
• BT Syncordia-time for a change of image
• Deutsche Telekom launches flexible ATM service
  by David Molony
• Nortel Networks, of Brampton, Canada
• Telecom Italia chairman Gian Mario Rossignolo
• Merger shake up for evolving VSAT market
  by Theresa Foley
• Utsumi pledges to usher in more business-friendly ITU
  by David Molony
• Cisco Systems Inc., of San Jose
• Profile: Chris Rooney
  by Anne Young
• Eight major banks have formed a trust
• Finland's Nokia Oy claims it has overtaken
• Service providers reveal sky-high Iridium tariffs
  by Theresa Foley
• Spiritec Internet Solutions Ltd
• Vendors offer mobile option to the PBX
  by David Molony