Intel and Dialogic Outline Blueprint For E-Communications - Dialogic Pres Howard Bubb's keynote address at the CT Expo - Company Business and Marketing

Edge: Work-Group Computing Report, March 13, 2000

In a speech Wednesday, Dialogic President, Howard Bubb outlined his vision for the future of e-business and the converging communications industry. Bubb emphasized the service-driven nature of today's economy and the necessity for companies to incorporate the Internet into their business and communications systems. He also outlined a number of industry efforts and technologies now available that allow corporations to set themselves apart by quickly and efficiently providing customers with unmatched levels of service. Bubb's remarks were delivered in a keynote address at CT Expo; the world's largest computer telephony trade show.

"In the Internet economy, every industry is going through incredible change," Bubb explained. "What will make companies stand out in this highly competitive marketplace is the ability to deliver unique services quickly. It's all about personalizing and strengthening relationships with customers. Intel and Dialogic are working to give businesses the computer telephony tools they need to provide this additional level of service for customers."

In addition to providing his views on the role of computer telephony in the Internet economy, Bubb also brought the audience up to date on Intel and Dialogic initiatives launched in this area over the past six months. He spoke of how the two companies are moving toward their goal of creating an open environment for converged voice and data communications solutions for e-business.

The e-Edge with CT Media Bubb also recapped recent Intel and Dialogic initiatives and "building block" products centered around CT Media, a key enabler for next-generation e-commerce solutions. CT Media is an open software platform for designing standards-based telecommunications servers that support Web-enabled contact centers, unified messaging, call distribution, and other key applications.

In the past, businesses could either choose a proprietary CT solution and be restricted to a closed set of applications from a single vendor, or spend time and money to integrate closed systems from different vendors. Neither choice delivers the flexibility and affordability the market demands. With CT Media, businesses can enjoy a CT system as open and flexible as a database server or desktop PC, running interoperable, best-of-breed CT solutions from any vendor. The CT server is a true breakthrough that is accelerating the growth of CT and sophisticated and affordable new enabling e-commerce solutions.

CT Media is enjoying tremendous momentum, with more than 80 companies developing CT Media-related products and technologies. Microsoft, NEC, Fujitsu, and Oki Electric, all announced at CT Expo that they have joined the CT Media Value network. Several fax and messaging providers also announced their membership. Value Network member companies are a collaborative community providing a variety of standards-based applications plus services and technologies for CT servers based on CT Media server software. With programs for business development, marketing, and delivering interoperable products, the Value Network helps ensure customers' success, delivering open solutions for converged communications networks.

In a related announcement, Bubb said that Compaq Corporation and Hall-Mark Integrated Solutions (HMIS), an Avnet, Inc. company, have formed a distribution channel for resellers to buy Dialogic CT Media-based CT servers. Hall-Mark will integrate Dialogic CT Media server software and telephony hardware with Compaq ProLiant servers and distribute the CT servers with application software to resellers.

Also, applications from Novavox, Onset Technology, PRIMA, Rockwell Electronic Commerce and TeleDirect International recently became the first to be CT Media Certified.

Dialogic, an Intel Company, provides the critical building blocks and technical services that enable its customers to develop solutions serving the converging Internet and telecommunications market segments. Dialogic products are used in voice, fax, data, speech recognition and synthesis, call center management and Internet Protocol (IP) telephony applications in both customer premise equipment (CPE) and public network environments. The company is headquartered in Parsippany, New Jersey, with regional headquarters in Tokyo, Singapore, Brussels, and Buenos Aires, and sales offices worldwide. For more information, visit the Dialogic Web site at http:\\www.dialogic.com.