Business Services Industry
Consumer behavior: yesterday, today, and tomorrow
Business Horizons, May-June, 1991 by Judith Lynne Zaichkowsky
Philip Kotler, "Behavioral Models for Analyzing Buyders," Journal of Marketing, October 1965, pp. 37-45.
"Little Wishes Form the Big Dream," Wall Street Journal, September 19, 1989, p. B1.
Ken MacQueen, "The Light Turns Green For Immigrants," World Press Review, December 1986, p. 48.
Susanna McBee, "Flaunting Wealth, It's Back in Style," U.S. News and World Report, September 1981, pp. 61-64.
Regis McKenna, "Marketing in an Age of Diversity," Harvard Business Review, September-October 1988, pp. 88-95.
George A. Miller, "The Magical Number Seven, Plus or Minus Two: Some Limits on Our Capacity for Processing Information," Psychological Review, 63 (1956): 81-97.
More Articles of Interest
Joseph W. Newman and Richard Staelin, "Prepurchase Information Seeking for New Cars and Major Household Appliances," Journal of Marketing Research, August 1972, pp. 249-257.
Richard W. Olshavsky and Donald H. Granbois, "Consumer Decision Making-Fact or Fiction?" Journal of Consumer Research, September 1979, pp. 93-100.
Kristian S. Palda, "The Hypothesis of a Hierarchy of Effect: A Partial Evaluation," Journal of Marketing Research, February 1966, pp. 13-24.
J. Edward Russo, "The Value of Unit Price Information," Journal of Marketing Research, May 1977, pp. 193-201.
Debra L. Scammon, "Information Load and Consumers," Journal of Consumer Research, December 1975, pp. 148-155.
Steven M. Shugan, "The Cost of Thinking," Journal of Consumer Research, September 1980, pp. 99-111.
Aimee L. Stern, "The Baby Boomers Are Richer and Older," Business Month, October 1987, pp. 24-28.
Lester G. Telser, "The Demand for Branded Goods as Estimated from Consumer Panel Data," Review of Economics and Statistics, August 1962, pp. 300-324.
"The Consumer Bill of Rights," in Consumer Advisory Council, First Report (Washington, D.C.: U.S. Government Printing Office, 1963).
"Tombstone Test," Wall Street Journal, July 18, 1989, p. A1
"Why More Ads Aren't Targeting Asians," Wall Street Journal, July 20, 1989, p. B1.
William L. Wilkie, Consumer Behavior (New York: John Wiley and Sons, 1986).
Judith Lynne Zaichkowsky is an associate
professor of marketing at Simon Fraser
University, Burnaby, British Columbia.
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