Business Services Industry

Consumer behavior: yesterday, today, and tomorrow

Business Horizons, May-June, 1991 by Judith Lynne Zaichkowsky

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Regis McKenna, "Marketing in an Age of Diversity," Harvard Business Review, September-October 1988, pp. 88-95.

George A. Miller, "The Magical Number Seven, Plus or Minus Two: Some Limits on Our Capacity for Processing Information," Psychological Review, 63 (1956): 81-97.

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J. Edward Russo, "The Value of Unit Price Information," Journal of Marketing Research, May 1977, pp. 193-201.

Debra L. Scammon, "Information Load and Consumers," Journal of Consumer Research, December 1975, pp. 148-155.

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Aimee L. Stern, "The Baby Boomers Are Richer and Older," Business Month, October 1987, pp. 24-28.

Lester G. Telser, "The Demand for Branded Goods as Estimated from Consumer Panel Data," Review of Economics and Statistics, August 1962, pp. 300-324.

"The Consumer Bill of Rights," in Consumer Advisory Council, First Report (Washington, D.C.: U.S. Government Printing Office, 1963).

"Tombstone Test," Wall Street Journal, July 18, 1989, p. A1

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William L. Wilkie, Consumer Behavior (New York: John Wiley and Sons, 1986).

Judith Lynne Zaichkowsky is an associate

professor of marketing at Simon Fraser

University, Burnaby, British Columbia.

COPYRIGHT 1991 JAI Press, Inc.
COPYRIGHT 2004 Gale Group

 

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