Business Services Industry
Business Horizons
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Articles in May-June, 1993 issue of Business Horizons
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Planning Deming management for service organizations - quality improvement in business; W. Edwards Deming
by Thomas F. Rienzo -
Key ingredients for successful implementation of just-in-time: a system for all business sizes
by Marvin W. Tucker -
How to stop talking about, and begin progress toward, total quality management
by Peter Mears -
Forced withdrawal from a country market: managing political risk
by Syed H. Akhter -
Entrepreneurial spirit - employee empowerment
by D. Keith Denton -
The Delta Force approach to balancing long-run performance - includes related article
by Ricardo Ernst -
"Buy American": economic concept or political slogan?
by Michael G. Harvey -
Cross-cultural communication for managers - includes related articles on training at multinational corporations and similarities of cultures
by Mary Munter -
Quality confusion: too many gurus, not enough disciples
by Sangit Chatterjee -
Rate of return - the poison apple? - return on investment versus change in market share for measuring corporate performance
by Bill Parks -
Theory and practice: their roles, relationship, and limitations in advanced management education - master of business administration degree
by Joseph A. Raelin -
We've had enough business ethics - Editorial
by Art Wolfe -
The mandated benefit mirage - effects of requiring employers to provide certain employee benefits
by Richard B. McKenzie -
A quick guide to Total Quality Management
by Sumer Aggarwal
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