Getting past the obstacles to successful reengineering

Business Horizons, May-June, 1995 by W.E. Holland, Sanjiv Kumar

References

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B.M. Bass, Leadership and Performance Beyond Expectations (New York: Free Press, 1985).

R. Mullin, "Top Management's Prescription for Successful Reengineering," Chemical Week, November 24, 1993, pp. 46, 48.

T.R.V. Davis, "Reengineering in Action," Planning Review, July-August 1993, pp. 49-54.

R.M. Grant, Contemporary Strategy Analysis: Concepts, Techniques, Applications (Cambridge, MA: Blackwell Publishers, 1991).

G. Hall, J. Rosenthal, and J. Wade, "How to Make Reengineering Really Work," Harvard Business Review, November-December 1993, pp. 119-131.

E. Heard, "Walking the Talk of Customer Value," National Productivity Review, Winter 1993, pp. 21-27.

R.L. Manganelli, "Reengineering: It's Not a Silver Bullet," Journal of Business Strategy, November-December 1993, p. 45.

T.A. Stewart, "Reengineering: The Hot New Management Tool," Fortune, August 23, 1993, pp. 41-48.

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S. Taylor, "The Medical Center Takes a Proactive Approach to Healthcare Reform," Industrial Engineering, January 1994, pp. 20-23.

C.D. Winslow, "Letting Form Follow Function," Journal of Business Strategy, November-December 1993, pp. 56-57.

W.E. "Dutch" Holland is president of Holland & Davis, Inc., a management consulting firm based in Houston, Texas. Sanjiv Kumar is an assistant professor of management at the University of Houston-Downtown.