Business Services Industry
Strategic discontinuities: when being good may not be enough - strategic business planning
Business Horizons, July-August, 1990 by Henry H. Beam
Point 14. Take Action to Accomplish the Transformation
Obstacle 6. Supposition that Solving Problems, Automation, Gadgets, and New Machinery
Will Transform Industry
Obstacle 8. Quality by Inspection
Obstacle 9. Unmanned Computers
Recurring Theme 4. Substitution of Training for Rules-of-Thumb
Point 6. Institute Training
Point 13. Institute Vigorous Program of Education and Retraining
Obstacle 3. Search for Examples
Obstacle 4. Our Problems Are Different
Obstacle 5. Obsolescence of Schools
Obstacle 7. Blaming Workers for Problems
Obstacle 11. Inadequate Testing of Prototypes
Obstacle 12. Anyone Who Helps Us Must Know Us
Recurring Theme 5. Cooperation/Competition/Conflict
Point 4. End of Practice of Awarding Business on Price Tag Alone (External Competition)
Point 9. Breakdown of Barriers between Staff Areas (Internal Conflict/Teamwork)
Recurring Theme 6. Manager/Worker Relations
Point 7. Institute Leadership
Point 8. Drive out Fear
Point 12. Remove Barriers to Pride of Workmanship
Deadly Disease 4. Mobility of Managers
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