Business Services Industry

Strategic discontinuities: when being good may not be enough - strategic business planning

Business Horizons, July-August, 1990 by Henry H. Beam

Point 14. Take Action to Accomplish the Transformation

Obstacle 6. Supposition that Solving Problems, Automation, Gadgets, and New Machinery

Will Transform Industry

             Obstacle 8. Quality by Inspection
             Obstacle 9. Unmanned Computers

Recurring Theme 4. Substitution of Training for Rules-of-Thumb

Point 6. Institute Training

Point 13. Institute Vigorous Program of Education and Retraining

             Obstacle 3. Search for Examples
             Obstacle 4. Our Problems Are Different
             Obstacle 5. Obsolescence of Schools
             Obstacle 7. Blaming Workers for Problems
             Obstacle 11. Inadequate Testing of Prototypes
             Obstacle 12. Anyone Who Helps Us Must Know Us

Recurring Theme 5. Cooperation/Competition/Conflict

Point 4. End of Practice of Awarding Business on Price Tag Alone (External Competition)

Point 9. Breakdown of Barriers between Staff Areas (Internal Conflict/Teamwork)

Recurring Theme 6. Manager/Worker Relations

Point 7. Institute Leadership

Point 8. Drive out Fear

Point 12. Remove Barriers to Pride of Workmanship

Deadly Disease 4. Mobility of Managers

COPYRIGHT 1990 JAI Press, Inc.
COPYRIGHT 2004 Gale Group
 

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