Bibliography for: "What is the best model of reference service?"

David A. Tyckoson "What is the best model of reference service?". Library Trends. FindArticles.com. 01 Dec, 2009. http://findarticles.com/p/articles/mi_m1387/is_2_50/ai_83342853/

Library Trends

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Articles in Fall, 2001 issue of Library Trends

• Evaluating reference services in the electronic age
  by Jo Bell Whitlatch
• Introduction
  by Evelyn L. Curry
• Values for human-to-human reference
  by Michael Gorman
• Faculty relevance criteria: internalized user needs - Statistical Data Included
  by Lynn Westbrook
• What is the best model of reference service?
  by David A. Tyckoson
• An ideological analysis of digital reference service models
  by Juris Dilevko
• The emerging reference paradigm: a vision of reference services in a complex information environment
  by John W. Fritch
• Reference in library and information science education
  by Yvonne J. Chandler
• Long live old reference services and new technologies
  by Bill Katz