Technology Industry
Industry: Email Alert RSS FeedMaking the Cut - company Web sites - Company Business and Marketing
Home Office Computing, Feb, 2001
Cognos (support.cognos.com) Instructor-led Web forums, searchable knowledge base, and Cognos Watch, a push-based information filter for custom content
CyberSource (www.cybersource.com) Includes an interactive tutorial; online merchant reports; an Integration Dashboard to assist merchants with setting up merchant accounts with a bank, bank testing, and information verification, and installing the CyberSource API
Dell (www.support.dell.com) Customized and personalized support information, natural-language searchable knowledge base, and online order-status updates
Most RecentTechnology Articles
- Cisco Raising Money, Maybe After Something Big
- EU Tells Oracle and Sun No Way; Maybe Oracle Wants Sun to Die
- Apple iPhone vs. Google Android: Machine vs. Platform
- Motorola Droid Limited Memory; Over Promise Ability, Under Deliver Power
- Supreme Court Bilski Hearing: Potential Danger for Software Firms
- More »
Hewlett-Packard (www.ITresourcecenter.hp.com) Personalized support services via the My IT Resource Center, technical knowledge base, and Web-based Call Me Now click-to-talk support functionality
InstallShield (support.installshield.com) Extensive, searchable knowledge base; various online troubleshooting contact options that correspond to the type of technical problem encountered; and frequent, comprehensive product updates
Iomega (www.iomega.com/support) Redesigned support page with simple navigation; product-specific support pages; new search engine called Find It
O'Reilly (www.software.oreilly.com) Redesigned Layout to speed navigation; comprehensive knowledge base; and online support forums
Sybase (my.sybase.com) Customizable support experience, an integrated content and transaction-based experience, and personalized e-mail notification
Symantec (www.symantec.com/techsupp) Personalized support via the MySupport feature, troubleshooter feature with direct access to an automatic updating service (LiveUpdate), and interactive chat and discussion groups
Wind2 (support.wind2.com) Self-support feature that logs support activity, an online forum, and downloadable product updates
CXO UnpluggedSmart Business interviews on BNET
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- Best- and Worst-Paid College Degrees
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Most Recent Technology Articles
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- FIGHT AGAINST INTERNET PIRACY.
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Most Recent Technology Publications
Most Popular Technology Articles
- 3G: naughty or nice? PhoneErotica.com generates over 300 million hits per month, and rings up more minutes of use per month than MSN
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- Performance analysis of shell and tube heat exchanger using miscible system
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- Optimizing of Trichoderma viride cultivation in submerged state fermentation



