If you ask the IRS a question about your taxes, you've got a better than even chance of getting a correct answer, but just barely - Brickbats - Brief Article

Reason, Dec, 2003 by Charles Oliver

If you ask the IRS a question about your taxes, you've got a better than even chance of getting a correct answer, but just barely. Treasury Department investigators posing as taxpayers found that IRS help centers gave correct answers just 57 percent of the time. About 12 percent of the time, they told the investigators to do their own research, even though IRS policy forbids them to say that.